Gæstebruger
16. november 2023
The hotel is very old and run down. The service is terrible, staff is not flexible to requests of guests, the staff in the Sea Breeze restaurant is rude and not attentive.
The all-inclusive package is very deceiving: dining is only valid in 1 of the restaurants, the quality of food is horrible: oily, the ingredients are very poor quality, and repetitive. We stayed for 6 nights and by the 3rd day we were sick of the food selection. The dessert is not edible: looks nice but actually tasteless. Not worth the money to be honest.
Cleanliness is below average: there are red worms coming out of the shower drain.
We booked the sand bar picnic tour and paid 100 USD per person. The island where they took us is full of garbage (water bottles, used bbq grill and pots, plastic) left by people who grilled there. We got 1 tuna sandwich, some cut fruits and drinks for 100USD. The Bandos boat crew could’ve easily spent the 3-hour tour time cleaning the mess on the sand bar island, but rather they just sat in the boat.
The only positive thing is the nice staff at the kids club.
Stay away from this hotel. It’s a 2-star hotel quality with a 4-star price. Never going back here again.
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