Twin Elm Guest Ranch

This will be kinda long so please bare with me. First we have stayed a Twin Elms many times and always enjoyed our visit Unfortunately I called today to cancel my reservation i was told my reservation deposit of $400.00 would not be returned. Now I always check cancellation policies of where we are staying before I make a deposit in case something comes up. I spoke to Brenda and said I didn"t see your cancellation policy on your web site. She said It is on the receipt. She never stated the cancellation over the phone because if she has I would have paid I would have paid the requirement of 1 night deposit and not $400.0 She said that we have 6 months to use the deposit if not used we will lose it. Here is my question So in order to see the policy you have to pay the deposit and then see the policy on your receipt. Than if you want to cancel it's too late because you already paid. Now I know that they will say the policy was on their website It as not Because Brenda said it was not. But as off today it now is because I made the complaint. I don't know if we will ever at least get part of our deposit back. I asked Brenda when did this start and she stated it was because they were having too many cancellations. Be careful as not refunding money now seems to be added income for them. You will see many good reviews for them and I would have been until you try to get a refund. They will fight you tooth and nails to keep it' Please beware of this policy as it has cost us $400.00 instead of the one night depoist of approx $65.00 They never even offer to refund part of the money as we paid more than the required deposit Money is so much more to them they decent customer service. There our much better and respectable RV parks in the area. Do yourself a favor and check them out.

We took our 5 & 3 year old grandchildren to The Twin Elm for Pony rides. We did not expect such a professional introduction to horse-riding for these little ones. Miss Shirley went to great lengths to make sure the children, the parents and grandparents were all involved, learned something and had a wonderful and memorable experience! And we loved your stories of raising your children on the pro rodeo circuit as a barrel racer! Thank You, Miss Shirley!