Lotus Desaru Beach Resort & Spa

We love everything about this plc.Superb.Also love all the eating places.Serves very nice food from seafood to Korean to Indian food.

We recently stayed at Lotus and booked a double-story room, which was spacious and well-equipped, though not luxurious. The room had everything we needed for a comfortable stay, and being on the fifth floor, we had to take the lift, which honestly felt quite old and a bit scary — it could use an upgrade. The staff were very welcoming and friendly, which added a positive touch to our experience. At check-in, we had to pay a deposit of 100 ringgit in cash, so it’s good to be prepared for that. There are three or four restaurants on the property with nice menu options, but breakfast was quite chaotic. The hotel didn’t seem prepared for the large crowd, with long queues at the coffee and egg station, and very few available seats. It felt like a tour group had arrived, but no one was managing the situation, making breakfast quite stressful. On a brighter note, the swimming pools are nice, and there are plenty of family-friendly activities, making it a good choice for guests with children. The on-site shop is also convenient and well-stocked. Around the pool and by the shore, there are sun loungers available — they are simple rather than luxurious, but they do the job. Overall, Lotus offers good value, especially for families, but some areas — especially crowd management and certain facilities — could use improvement.

Room is old classic style but a major renovation is required. Saw a monkey in our block D entrance area, then there is a big insect lying on the living room curtain after we check in. I got bitten by the insect when try to catch it and my finger start to get painful, the housekeeping staff saw it and immediately call medical team to come and apply some cream on the scar, and the staff told me if it get worse later, he will call reception and arrange transport for me to visit a clinic, which is responsible manner from the hotel. I personally appreciate it. The good side is the hotel own a huge space which contain a good mix of facilities, even there is a mini zoo near the reception. We kind of like the mini zoo as it’s the first time my daughter saw a goose and parrot. The seafood restaurant serves decent seafood and other dishes. Of course it’s a bit pricey comparing outside. What we don’t like is the lift location which not every block entrance comes with a lift, only certain location which you need to explore on the map. The floor is confusing also depend on which loft you use, as the ground is not even which will makes your room level differ between different lift. I mean it is my first time encounter such scenario. A bit special. Somehow the hotel room layout remind of my university hostel. Overall it’s a ok stay for our families.