Sand & Sandals Desaru Beach Resort & Spa

The room lighting was quite dim, and the fragrance in the room was very strong — something to keep in mind as not everyone may like it. Breakfast was alright; the roti prata was decent, but the rest of the dishes were around a 2/5 for me.

It was a pleasant stay but expensive for the room facing the sea.

The hotel was good. Facilities such as AC, Wifi, hot water all works well. However the service of staff very poor. I asked extra towel bcz my hair very long once bath all towel wet while I dry my hair. The staff said can’t give extra towels. Management will scold. I asked, so my entire stay do I need to use wet towels is it? Then the night shift staff I really pity her if she said truth. Management cannot say don’t give towels. At least must replace. We paid hundreds dollars if service like this i don’t think I will come again to this hotel. Location wise quite far away from city but near to beach . If u want to go places dont take shuttle from hotel. It’s super expensive compared to Grab. Use Grab. Breakfast buffet was nice . But for me since checked in I got disappointing. Even they don’t give water only two bottles per day. I called at night bcz water was finished. Night shift girl said can’t provide management will scold. Only 2 bottles per day. After talking to her so long I got towels but not water.