Lotus Seaview Beach Resort, Pengerang

We meant to book the Lotus Desaru Resort but because the names are very confusing, I ended up booking this resort. It is extremely far from everything, no grab coverage at all. If you do not drive or travel with young kids, this is absolutely not a resort for you as they have literally nothing here other than a small pool. Food wise, during Ramadan, there aren't many people and therefore there are many food selections either. We tried to order food via Grab, but no drivers available to pickup orders. If you book car from hotel, the costs are not low. They did take us to the Lotus Desaru water park for free once which is complementable but again, it does not meet our expectations. Generally speaking, it is a quiet remote resort without anything exciting.

The staff there are very friendly and helpful. All room are very clean and the bed quality is good. Security officers are very alert at all times. Cafeteria staff are very attentive and hardworking. Only the parking lot near to receiption area are quite narrow, and check out prosedure quite slow due to require to call and check each room before returning our deposit.

Staff at the front desk just okay. We booking for king bed but I believe it was just a queen size bedroom since we request for ground level as im pregnant. No lift provided. The interior was not very nice. The basic appliances were provided but the fridge is not functioning(not so cool) and not much space to set our foods and baby bottles etc.,. The worst was the smell from the sink (smells comes from the sewage) and need to open the exhaust fan all day long. Even i put soap the smell wont come off the smells comes from the drainage. It was bad i almost thrown up when opening the toilet door. I would not recommend staying here during monsoon seasons because we were not able to walk along the beach (the tide was high). The only thing i love were the environment of this resort (its so relaxing outside of the room) and the breakfast was superb. For dinner we went outside and eat at warung tepi futsal and the food were bad. The price almost the same as JB (quite pricey) even though JB still can get lower price.the staff at the pool counter was not friendly. His nails were so long and dirty . Not even smile at us. And answer our question smirkingly because we forgot our towel card.