Belong Jin The Dam Hotel And Resort

We recently stayed at this hotel and had a mixed experience. What We Liked • Great Location: The hotel is ideally situated for visits to the nearby national park, making it a convenient base for exploring the area. • Spacious and Modern Rooms: The rooms were large, well-designed, and had a modern feel, which made our stay very comfortable. • Pool Access Rooms: Having direct access to the pool was a wonderful feature, and the views from these rooms were quite beautiful. What We Didn’t Like • Pool Condition: Unfortunately, the pool was not well-maintained. Tiles on the floor and walls were coming loose, which was both unsightly and a potential safety hazard. • Tour Booking Issues: We booked a tour to the national park and lake through the hotel, but the pricing was highly misleading. Although the initial price seemed reasonable, unexpected additional charges were only disclosed at checkout. These hidden fees were listed on a separate document that was pulled out from behind the counter at the last moment. This lack of transparency was deeply disappointing. • Unhelpful Staff: The staff spoke poor English and refused to address our concerns about the unexpected charges. They insisted on payment without offering an apology or explanation. This experience left us questioning whether the issue was due to incompetence or a deliberate attempt to exploit guests. Overall While the hotel has potential thanks to its location and room quality, the poor maintenance and unprofessional handling of the tour booking significantly marred our stay. We cannot recommend this hotel unless they address these issues and improve their customer service.

Nice view and nice Pool, matrace a bit hard, good food in restaurant

very good hotel with nice sunset view, highly recommended the villa 201-202 room with own private swimming pool. The food was nice and enjoyable for room service.