Bvlgari Resort Bali

Upon arriving at the Bvlgari Resort Bali, I had high expectations of a 5-star or even higher-ranking resort experience. However, I was disappointed by the quality of their supposedly world-class services. Perhaps due to the Easter holiday, one of the villas was not ready until slightly after 4 pm, for which they generously offered a complimentary lunch. However, we had preferred to simply enjoy the villa's lovely environment and relax after our long journey. The most surprising shortcoming was the lack of communication from the butler and room service staff. Our requests were not properly addressed - for instance, the ice bucket we had requested was not delivered after 30 minutes, and our pre-ordered breakfast was delayed by an entire hour. While the resort did offer us complimentary birthday cakes for my wife, which was a kind gesture, we would have appreciated a more attentive level of service. Honestly, this service level is not comparable to the same ranking of resorts, such as those in the Maldives, which truly make you feel like you are staying in paradise. Despite the issues mentioned, I must highly respect the quality of the resort's cuisine. Executive Chef Stefano and his team offered incredibly amazing food, especially the Italian dishes, which we will dearly miss. In conclusion, the Bvlgari Bali Resort is worth a try, but guests should not have excessively high expectations regarding the level of service provided.

Most of the staffs here really need to read the book Pride and Prejudice.

The hotel has the best view in Bali and we really enjoy our time staying there. especially the Max from the restaurant is super helpful.