Sari Stay

I booked this stay for less than 12 hours before departure. The WhatsApp replies were slower than expected, sometimes taking several hours despite being read quickly. The room could have been cleaner — the bed sheets had some stains, the pillows smelled musty, and there were quite a few mosquitoes. Toilet paper was not provided initially but was given after I informed the receptionist, and there was no hair dryer in the room. Overall, it wasn’t the most comfortable stay, but it was acceptable for a short stopover.

The staff was friendly and nice. But they did not do as they promised. I had an emergency that I need to cancel the next reservation, I tried to request from the agent, however it is denied, but when I try to speak to the manager, they promised that they would approve to cancel the booking however when i check with the agent, they said it is not approved by the hotel! If the hotel inform that it would not be approve, I would not comment this too. But when they commit to the guest, and they are unable to fulfill the request. I don’t think this is the service should be provided.

不要入住這家旅館，又臟又臭，味道很大。設施破舊。不要被商家上傳的照片欺騙，卧室非常臟，衞生間也臟，味道很大。從來沒有住過這麼差的酒店。