Puri Anyar Heritage

房間一般般吧

Hello, I booked this hotel in Ubud, however the room I was allocated is on the first floor without a garden view. I paid for the most expensive room available on *********** for a room with s garden view. I spoke to the manager and he said “Bro, take this up with ***********”. So here I am - there are many issues with mould on the walls, the electric wiring is not safe for guests (I got an electric shock as I plugged the kettle), and while I can forgive the insects crawling about everywhere as we are in South East Asia, I cannot forgive the lack of upkeep and cleanliness of the room in general and particularly the bathroom that smells incredibly strong of mould as it is constantly wet due to the positioning of the shower head. I have photographs to prove these issues and would like to say that my early checkout request has been declined by the hotel management. What recourse does *********** offer to its customers if hotels turn out to be unsuitable from a safety and hygiene perspective? Simply saying that an early checkout will cost us the value of entire booking does not provide any security or peace of mind to us, the users of the platform.