Jay's Villa Umalas

Clean and nice place to stay

The Swimiming pool not so nice, water not so clean. Service is good, I do have my welcome drinks. Facilities is good with TV, aircon, bathtub..But the bathtub is old and not clean. The toilet flush not so strong.

來峇里島換了三個酒店 這個是最好的 下次去還會選擇這家 身邊朋友有很多問我酒店名字的 真的很好很好很好 還會再繼續住的

Our stay at this villa was absolutely wonderful! The villa itself is beautiful, well-maintained, and offers a perfect blend of comfort and luxury. The staff was incredibly professional, always attentive, and made sure everything was spotless and in order. We also had the pleasure of meeting the manager, who was extremely helpful and accommodating, ensuring our stay was smooth and enjoyable. Highly recommended for anyone looking for a relaxing and hassle-free experience!

The state of the private villas is very poor (rusty tap, cracked floor, broken doors, stained toilet seat, stained curtains, stained mattress). The state of the entire hotel is even worse (green water in the main pool, broken sun deck, broken pathways, dog poo, bags of cement at every corner). We were supposed to stay four nights but checked out after the second one and were not refunded our money of course. The private villas are infested with mosquitoes. The breakfast is really poor and not even included in the price. Stray animals hanging around the villa. The general vibe makes you feel like you are staying in an abandoned construction site. The only pros are the staff trying their best to hide the misery and the quietness of the location. The worse is probably that we paid three times the price we paid in 2019…

We had stayed here in 2018 and loved the place but sadly a bit run down now and felt deserted. Kept very clean but toilet seats were a bit stained as was the bathtub. Closet doors in bedroom did not open without force, one extra hangar only. Lovely space, generous and king bed very comfortable, AC in bedroom worked very well and wifi was very good. Loved the downstairs lounge area out of the sun. Limited choice for dinner and breakfast but food was good and inexpensive. Really helpful people and tried very hard to solve little issues for us (toilet broken, pool needed cleaning, needed more soap, wanted water cooler) Pool area - wood decking at one end needs fixing. Lots of loose boards. Very friendly and they are trying to get back to a certain standard. No paying by credit card, cash or transfer only - should have been told that ahead I would think. Hope tourists and local come back and help rebuild a lovely place.