Karma Kandara

Booked a 2 br villa and was upgraded to a 3 br villa and the family get to spend our best ever CNY in Karma Kandara. Clean rooms, attentive staff and superb view.

During my stay, the cable car was closed for maintenance, and the infinity pool at the restaurant was also closed for their events. The cable car and infinity pool are the main attractions for Karma Kandara that makes me attracted to stay here. Its like wasting my money to booked this accomodation but I did not get the chance to utilize both facilities as their guest. I did complaint about it to the staff but they said, there is nothing they can do. The staff told me that the cable car will be closed until next year. I feel like being cheated as they did not mention about this before customers make a reservations here. Its misleading. As I’m on my honeymoon trip, i dont want to prolong the sadness and i dont know what else I can do that time. So, after I checked out, I gave my feedback about the inconveniences to Trip to request for a partial refund or compensation due to the inconveniences. Unfortunately, the hotel management refused to offer me any compensations and denied my complaint by saying that the pool was opened. Bad liar. Thank god I did take some photos and videos to proof that they are lying. Im not mad with the staff as I know its not their decision, but for the management, it is not a good ethic to lie and refuse to take responsibility. Shame on you.

房間很棒 服務很棒