Hotel Suma

Rooms and pool were great, fresh flowers and pool towels available to use each day - staff were friendly and welcoming. Breakfast was tasty and fresh. Only negative was that trips were more expensive, we booked elsewhere and saved 100 rupiah p/p so worth keeping in mind. We booked with Dolphin Dreams Bali and loved it so much we went twice. https://maps.app.goo.gl/kXv99eyRYwLfV4ZG9

工作人員態度很好，很熱情很温柔。房間挺大的，設施一般。酒店離海灘很近，走路大概五分鐘的樣子。早餐很好吃😋

前台可以約第二天追海豚的船，離碼頭也很近，出門就是，就是當時我們那個房間門壞了，着急出門，也顧不上鎖門了

The staff were incredibly polite and friendly. Providing us with excellent service during our stay, especially Ekka who was so polite and kind. The gardens were very beautiful with many tropical plants, statues and bonsai. The pool was lovely and refreshing. The food in the restaurant was fresh and tasty. The massage was professional and relaxing. When I return to Bali I will stay here again. Any problems we did encounter were quickly solved by the helpful staff. For example, when the air conditioner didn’t work in one of the rooms we had booked they changed rooms for us straight away.

+Beautiful Grounds, Comfortable Bed, Pool looked nice but I didn’t use it -Listing is inaccurate. There is no free filtered water dispenser, only available during breakfast. Single use plastic water bottles placed in room. -I was frequently irritated by cigarette smoke from both staff and tourists. The “nonsmoking” area for breakfast was mere feet away from smoking tourists. Tourists here were extremely loud. I moved after the first night due to horrible noise from the pool area and the male next door frequently yelled very loudly for unknown reasons. He additionally smoked on the balcony and his smoke drifted into my room. After moving, staff goofed off for a couple of hours chatting loudly near my room. I continued to be annoyed by ridiculously loud tourists in nearby rooms as well as their cigarette smoke. -I paid for their pricey private dolphin tour on arrival not realizing that the price was much cheaper in a nearby shop and on the street. I expected they would use a good boat captain, but he was rude. Didn’t even introduce himself and ended the 2-hour tour half an hour early for unknown reasons. I complained to staff about the tour but they didn’t care. Manager ignored my refund request, altho I repeated it several times. -I have been traveling in Asia for over 3 months and rarely have been disappointed in my hotels. I left 2 days early without any refund. I will stick with homestays in the future where hosts actually want guests to have a good experience and cheerfully address any concerns.

I had great time at Hotel Suma. A very fair price for spacious, clean and well furnished rooms. Swimming pool size is large and well designed. In fact the whole place is a piece of art on its own. The food restaurant is surely above the hotels' average. Furthermore, breakfast (5 delicious options from the menu) was included in the deal. Staff are friendly and yet very efficient. My special thanks go to JJ and Cariani for their kind, professional and prompt assistance during my stay at the hotel. Everything is just amazing to the point I want to go back (right now!) 🙂