Tanah Merah Art Resort by Agata anmeldelser

Svar fra overnatningssted: Dear guest,Thank you for your review regarding your recent stay at Tanah Merah Art Resort.Our location is indeed a few minutes away from Ubud central, however this means that you can enjoy a tranquil and quiet environment in a secluded area.We also would like to thank you for leaving a high score for the amenities, service and cleanliness of the property.We hope to welcome you back one day. Until then, take care and stay safe.Best regards,Tanah Merah Art Resort

Svar fra overnatningssted: Dear Sanjaymlk, First allow me to thank you for choosing to stay at Tanah Merah Art Resort... We are sorry to hear that your stay with us was not up to your expectations. We take all customer feedback seriously and apologize for the inconvenience caused. We appreciate you bringing these issues to our attention and we are taking steps to ensure similar issues do not occur in the future. It's our hope you‘ll give us another chance to prove ourselves soon. With kind regards, Management of Tanah Merah Art Resort

Svar fra overnatningssted: Hi Kristen, We take pride in being one of the exclusive Art resorts in Bali, with a museum showcasing an extensive collection of historic items from the ancient times of Indonesia. As our museum showcases a private collection exclusively accessible by our in-house guests, and due to the extensive collection of items that requires a knowledgeable guide to explain each of their histories, it certainly does not require much intelligence to be aware that a museum tour needs to be arranged in advance. Every guest is welcomed to visit the museum as it is a unique opportunity to witness some of Indonesia’s most historically significant items. However unfortunately in your case, you only enquired about the museum visit at around 5pm which is a very late notice and made it impossible for us to arrange a museum tour. It is certainly not fair to put the blame only on the hotel, when common sense was not in place by asking for a museum tour at such a late time. With regards to your comments regarding the villa, we would like to inform you that despite the classic building styles, all of our guest rooms are always maintained to a high standard as we always strive to provide a comfortable accommodation for our guests. Your room has been checked in detail and we can confirm that there are no dangerous hazards throughout the room. Regards, The Management

Svar fra overnatningssted: Hi David D, We thank you for your compliments regarding the surrounding environment and the unique architecture of the property, which are proud to showcase being an authentic Art resort. However, your comment regarding the room comes as a surprise for us, as you did not report such issues during your stay at the property, and we feel that your comments need to be clarified. The hallways lights are obviously located in the hallways and there was no way that you were able to see them from your bed. If we were made aware of your complaint during your stay, we could have simply turned the light off, or moved you to a different room further away from the lights. Our rooms are always cleaned to the highest cleaning standards and your comments regarding the toilet cleanliness are further perplexing us, especially with the fact that it is another issue that you did not mention during your stay. Again, we could have simply rectified the issue by further cleaning the room or moving you to another room – if we were made aware of this issue. We are however happy to know that the rest of the room were up to your standards. With regards to the crowing noises of the roosters, your review already speaks for itself – that it is a part of the village life, especially in this rural part of Ubud where the village is still traditionally Balinese and such issues can occur. Nevertheless, since your review we have successfully coordinated with our neighbors to minimize the noise disturbance. With regards of the refund request, as it was yourself who chose to book the room with non-refundable policy to get lower rates and yourself is the only one to blame. Regards, The Management