Aurora House Ubud

I went to the hotel to check in, but they don't have a reception area, so I went walking around looking for someone to help me. I called the hotel number but nobody answered. After ten or fifteen minutes, a lady showed up and told me to go to the back where I found someone. She showed me to my room. The hotel doesn't provide drinking water, nor shampoo, soap, sandals, and slippers. There was a hole in the roof of the bathroom, and the curtains don't cover the full area of the window, so one can not get full privacy. The showerhead was rusty. In the morning at 7:30 I checked out and I left the key in the door as there is no reception area. I was told that breakfast is served at 8:00 so I left. When I came back after 8 a.m., there was no breakfast, and I had to ask again. After breakfast, I left but told them that I would leave my bag there and pick it up later. They told me to leave it outside. When I came back I couldn't find my bag and I asked where it was, they said it was in the kitchen. I went to get it. A man there asked me where the key was. I said I left it in the door. They accused me of losing it and told me to pay 50000. I said I'm not paying. They said that the key was missing from the morning. I asked they why they didn't mention it before. The man told me to see that's it's not there. I said it's almost 1:30pm. It's ridiculous that you can't find the key now when I checked out at 7:30 am and expect me to pay for it.

I came late from my flight there was no one from the hotel to provide facilities or guidance so i saw a russian guest sitting there i asked for help she helped me to point out the room for me I appreciate her kindness and the service was very irresponsible the owner has to reply or guide me for my room but whatever its a good place for a night

They didn’t prepare room readiness when I arrived there.

Friendly, convenience clean

The owner is really kind and she had great hospitality for customers. but the room wasn't keep clean and there's no amenity. It can't be help even this reasonable prices.

Nice place to crash in the middle of the action in Ubud