The Alena Resort a Pramana Experience

Amazing staff. Best service in Ubud. Amazing breakfast and restaurant. Big comfy bed and huge bathtube. I would recommend this resort to anyone!

Our stay here was beyond our expectations. First, it is great value for money. I’m not sure how ratings are done, but this more than a 4 star hotel. Cleanliness was spot on. Breakfast was amazing - ala carte but much better than many buffets as you can order meaningful entrees. Ordered their Alena Omelette and Mei Goreng on a daily basis. Location might not be ideal for the solo travelers on foot. But if you got a car, like we had a private charter, it doesn’t really matter if your destination is 2km away or 10km. And of course great experience at the pool. Nicely covered with greenery. Will come again.

The location was tricky to find and some distance from Ubud town hence the shuttle service, which is necessary if you don’t have own transport. The upside is it’s peaceful. No external views of rice fields but tree views are nice as are the internal spaces. Bed very comfortable, food excellent and staff lovely. The complimentary massage hard to use - I booked a 1 hr massage & asked to add the 15 mins comp massage to that but it didn’t happen. My partner was not able to use his as no time slot available. There was a timing issue for our dinner delivery. Mine did take longer to cook but we had specifically asked for our dishes to come at same time so we would eat together as we’d had this precise issue elsewhere. They didn’t. My partner was being polite to wait for mine which meant his dinner was cold by the time mine arrived. May sound like a trivial issue but isn’t the point that a couple dining together literally means that?! Overall a pleasant stay.

I can't even find words for how amazed I was with everything. But the best of the best was the food. It was like a delicious superb gastronomic experience. Thank you so much!!! This place is absolutely outstanding

Очень красивый отель! Рекомендую! Красивые закаты, вкусная еда!

阿蓮娜度假村整體入住體驗不錯，但有幾方面令我感受不太好：度假村距離烏布市中心約5公里距離，出入基本依賴穿梭巴士、自駕或者以Apps叫車，穿梭巴士每天來回各4趟，如果錯過了就需要等候3小時才有下一趟，並不方便；3天住宿期間，有其中1天房間執拾比較馬虎，有些隨身物品甚至是亂放一旁，而每一天都聞到枕頭有異味/汗味；我所住的房間Wi-Fi接收較差，有幾個位置無法接收Wi-Fi 除了以上部分較差的體驗外，職員服務態度、餐廳食物質素均不錯！