siska silvia
11. november 2022
Stayed here for 3nights, and booked Studio55 but upon check-in, they informed us that the aircon in all Studio 55 has to be off as there's a problem in the system. They downgraded us to Double Studio 30. It's such a disappointment as we are really looking forward to the bigger room with a bathtub, and there's no sofabed either for our toddler to sleep. At first, they offer us a lunch and dinner voucher for our stay there but I have already made plans for our meals, so in the end, we opted for a refund. The diff in the balance was S$163.9, but in the end, we only received S$108.69 and trip coins worth S$110.06. We are grateful for the good intention of Trip.com
Regarding the hotel, location is awesome, there are a lot of beach cafes and restaurants nearby, and the pool is okay. The floor in our bedroom is always sticky somehow. Breakfast was average.
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