The Sintesa Residence Jimbaran

The room is dirty, the water heater is noisy, preventing people from sleeping, and the staff could not help.

Great stay @ Sintesa Jimbaran for 6 night. My room was upgraded to junior suite. Thank U Sintesa Jimbaran.

This is definitely not a 5-star hotel, more like 3-star. No graceful amenities in this hotel. The lobby was huge with beautiful Bali culture, was happy with checking in this “luxury hotel “ but when stepped in the elevator somehow I changed my mind… Very dark and old and rusted elevator, was wondering is that a 5-star hotel supposed to be? And then the door opened, there’s a common area with broken glass walls, full of abandoned furniture in the area. Room was dark, even with all the lights on. But it’s spacious enough. (I am not sure if they settled the water temperature but the water was not hot at all, just warm water. (So I asked for change the room because the aircon with very annoying operating sounds, thanks for the help, although it’s been waiting for over an hour) I understand they might be lacking the manpower. The gym and wellness centre are closed for like over 10 years, swimming pool is dirty, water is not clear. Was exploring the hotel, and found out that only small part of the hotel is open for guests, most of them are closed or abandoned like in those zombie movie. Breakfast buffet was very limited options, and poor quality (veggies were not washed properly) and breakfast is open from 6:30am to 11am, but food was already empty around 8am… But the location was not too bad, it’s quiet, and stuff was nice and very friendly. I know we got what we paid. But using those outdated photos ( I can see in the beginning they might be a nice luxury 5-star level) is still a misleading, or fraud statement. They should downgraded to 3-star hotel, or do something to improve the quality.