tsserozee
11. juni 2024
Be warned if you want to stay at the villa!!!
Extremely disappointing and disgusting experience. We paid almost 2k AUD for 5 nights and ended up with a room that was worse than a 3 star hostel. The place was plaqued with black mold, which is extremely toxic to the human body. There were holed in walls and ceilings. Walls are peeling off. Big stains on towels and bed sheets. The worst part was as soon as we walked into our villa, the living room smelled like urine!!! Stains were found in sinks and bathtubs. All of the doors have cracks so they never shut all the way. It was never cool enough and you will get mosquitoes in the room. The staff changed room for us the next day but the condition of the second villa was still sub par, compared to the price we paid which was close to $400 AUD per night. The worst part? They refused to refund even when presented with the photos of the terrible conditions.
The hotel staff barely spoke English. They would say yes to everything with a smile but we would end up waiting and waiting for our requests to be fulfilled.
I have been catfished by hotel photos before so we were extremely careful when booking this villa. They have 4.9 stars on both Google and Trip.com. We thought we were safe with this one but obviously we were wrong. I suspect most of the reviews were fake as NO WAY it deserves above 1 star. I would give 0 star if I could.
Oversæt