Steph Carr
10. februar 2024
I will start by saying that the hotel seems to have 4 valley villas, and they do not all look like the pictures. The size of the pool and view from it depends on which room you are assigned. I was given a room on the lower level and was very disappointed by the view and the amount of bugs in the room, including dead bugs all around the bathtub and even in my bed. They were full that night so I had to stay in that room, but the next day someone checked out and I was able to move to a higher level room. This room was much better; the pool was much larger, had a more panoramic view and the room had a lot less bugs (though still some, as well as lizards in the ceiling). So just be aware of the inconsistencies across the same tier rooms (I wasn’t upgraded, just moved to a different valley villa, and the difference was astounding). The service at the hotel was excellent; they were very eager to make sure I enjoyed my stay, and as an apology for my earlier disappointment and the inconvenience of changing rooms they gave me a free floating breakfast, free hour massage, free flower bath and free minibar. This was above and beyond what I expected, and I was very impressed with the hospitality. The location for me was great as I had already seen everything in Ubud, I had come to this hotel to stay in the resort and enjoy the jungle. It may be an inconvenient location if you are wanting to explore the downtown area. The spa was a very relaxing experience, with very warm and welcoming staff. My butler Dewa was also amazing, ensuring I was satisfied throughout my stay. I would stay here again, but would make sure to request room 902.
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