Capella Ubud, Bali

Impeccable service but the location is a little bit not convenient

My friend and I organised a trip to Bali and we stayed at Ubud for two nights. This place is unique, secluded and exquisite. It's unlike any other resort with a massive sign to point at the direction. From the moment our driver entered resort driveway, we felt the great sense of privacy and seclusion. The whole place is like a village with the lobby, the restaurant and the gaming room as the centre and rest of the tents (aka your hotel rooms) scattered all over the property, with unique themes. We stayed at the Archiver's room. It's stunning and one-of-a-kind. The tent came with a private pool facing the jungle, and the outdoor shower is fantastic. I loved the bathroom design and all the facilities. Bed was so comfortable, and staff members were kind and helpful, and they remembered our names. The complimentary afternoon tea and cocktails were so great. The cocktails are above and beyond my expectations. If you are looking for gifts to bring back to your family and friends, I strongly recommend the coffee soap bar. My friend and I loved how it exfoliates and in the meantime not leaving dryness on the skin. The Indonesian food served at the restaurant is a must-try. I highly recommend the pork ribs and nasi goreng. What makes Capella so unique is that it provide you with the chance to immerse into the local community to engage and discover local heritage and culture, and meeting some fascinating people along the way. Overall, this place is one of a kind. During our stay, I heard other guests compared Capella at Ubud with Four Seasons in Chiang-Mai. I have stayed at both places, and the two have completely different vibes and ambience. Four seasons rooms are actually brick and wood constructions but the Capella rooms are actually " tents", with wood frames and a canopy as the roof. So we fell asleep both nights while listening to the raindrops on the canopy. It's so soothing and relaxing. Capella has offered the opportunity to enjoy a luxurious service and experience while embracing the wildness. Additional: Shout out to Dedy and staff members who offered such above and beyond services. After we left Capella instantly we regreted of not purchasing the coffee soap bars as souvenirs. When I called the Lobby, Dedy arranged to have them delivered all the way from Ubud to Jimbaran to our resort. It's not only my escape experience but also the fantastic people from Capella that left such a deep impression on me. It's definitely a 10/10 experience. I highly recommend to stay.

Best of best！

Was looking forward to the stay but was left disappointed. Probably not use to staying close to nature and the rain just didn't help plus my partner and I had some sort of stomach upset during the last day.

峇裏島之行，最不滿意的酒店，嘉佩樂當之無愧。幸虧衹預訂了一天，全程不是拄着枴杖爬山去晚餐，就是拄着枴杖爬山早餐，上下台階多到崩潰，蟲類生物多到崩潰，半夜噪聲影響睡眠，暗黑系的衞生間高低地不平，半夜起床小便摔跤，反饋酒店也覺得很正常，估計經常發生吧。晚餐的主餐烤蝦是死蝦，不新鮮的口感，半夜拉肚子。2個平米的房間泳池不知道幹嗎的，預訂的河景房，沒有河，衹有山～總之，非常失望的體驗，説是花錢買罪受不為過！

挺有特點的帳篷酒店，坐落在烏布雨林之中，房間整體挺乾淨的，服務也很好，偶爾還是會有點小蟲子在屋裡，也避免不了。整體體驗還是挺好的，下次還會來。