The Royal Purnama Luxury Villas - Adults Only anmeldelser

Svar fra overnatningssted: Kære værdigæst Tusind tak for dine pæne ord, positive anmeldelse og flotte billede! Vi er glade for at høre, at du nød dit ophold hos os og fandt vores team imødekommende. Din anbefaling betyder meget for os. Vi ser frem til at byde dig velkommen tilbage til endnu et behageligt ophold i fremtiden! Med vores varmeste hilsner, The Royal Purnama Family

Svar fra overnatningssted: Kære gæst, tusind tak fordi du tog dig tid til at dele din vidunderlige anmeldelse med smukke billeder! Vi er glade for at høre, at du nød dit ophold hos os. Din pointe om firben er godt taget, faktisk er det et lille harmløst tropisk dyr, der let kan findes rundt på Bali, men vores husholdningsteam kunne have været behjælpelig med at prøve at flytte det til udenfor. Vi ser frem til at få muligheden for at byde dig velkommen igen i fremtiden. Med vores varmeste hilsner, The Royal Purnama Family Med vores varmeste hilsner, The Royal Purnama Family

Svar fra overnatningssted: Dear Value Guest,Thank you so much for your kind words! We are thrilled to hear that you found everything wonderful, from the room to the friendly service provided by our staff. Your satisfaction is our top priority, and it’s rewarding to know we met your expectations.We hope to have the pleasure of welcoming you back in the near future!With our warmest regards, The Royal Purnama Family

Svar fra overnatningssted: Kære værdige gæst, mange tak for at dele din første Bali-oplevelse med os! Vi er glade for at høre, at dit ophold på Royal Purnama var intet mindre end fantastisk. På trods af den forvirrende vej på grund af Vores hotels beliggenhed er faktisk placeret i et lidt mere afsidesliggende område ved siden af ​​rismarkerne og havet, men i nærheden af ​​steder som Sanur og Ubud, er vi glade for, at du fandt vej til os og nød en varm velkomst og mindeværdig gæstfrihed indtil din afrejse. Det er vidunderligt at vide, at dit korte ophold gjorde, at du følte dig tilfreds, og at vi kunne bidrage til at gøre din rejse til Bali speciel. Vi håber at byde dig velkommen tilbage til et længere ophold i fremtiden. Med vores varmeste hilsen The Royal Purnama Family

Svar fra overnatningssted: Dear Mr/Ms. Yoichi,Thank you for your kind words! We’re truly delighted that you had such a relaxing stay and that our hospitality and design made a lasting impression on you. It means a lot to us that you felt no need to leave the hotel to fully enjoy your time here—that’s exactly the experience we strive to create for our guests.While we understand that access to nearby attractions may not be the easiest, we’re so happy that our resort provided everything you needed for a peaceful and enjoyable stay. We hope to welcome you back soon for another perfectly relaxing getaway!with our warmest regards The Royal Purnama Family

Svar fra overnatningssted: Dear Mr/Ms. Wiwico,Thank you for your lovely review! We’re delighted that our tranquil retreat continues to capture your heart, and we truly appreciate your kind words about our friendly and patient staff.We also appreciate your feedback regarding WhatsApp communication. We’re happy to share that we have now implemented a more efficient system to enhance our responsiveness and ensure smoother communication with our guests.We look forward to welcoming you back for another memorable stay!with our warmest regards The Royal Purnama Family

Svar fra overnatningssted: Dear Mr/Ms. Djawad Houssen,Thank you so much for your incredibly kind words and the lovely photos you shared! We’re truly honored to hear that your stay with us was the best hotel experience you’ve had in your life — that means the world to us.It was our absolute pleasure to help you celebrate your engagement anniversary, and we're so happy you enjoyed the special decoration. Knowing that you found the service, location, vibe, and room to be “perfect” makes our entire team smile!We hope to welcome you back again for many more beautiful memories in the future.with our warmest regards The Royal Purnama Family

Svar fra overnatningssted: Dear Mr/Ms. Vivian Fa,Thank you very much for your kind feedback. We're delighted to hear that you enjoyed the service, beautiful views, and the quality of our food and beverage offerings. It’s wonderful to know these aspects added to your overall experience.We do understand your concern regarding the location and shuttle schedule. While our tranquil setting offers a peaceful escape, we are still within close proximity to popular destinations like Sanur and Ubud. Your suggestion regarding to Shuttle Schedule is appreciated.We also sincerely apologize for any delays you experienced during peak morning hours. Your comments help us identify areas where we can improve, and we will work closely with our team to ensure a smoother and more efficient service throughout the day.We hope to welcome you back again soon for another relaxing stay.with our warmest regards The Royal Purnama Family

Svar fra overnatningssted: Dear Mr Patrick Z.Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay in our pool villa and appreciated the cleanliness, tranquility, and maintenance of the facilities. It’s also wonderful to know that our waiters and cleaning staff made a positive impression with their kindness.We are deeply concerned about the issues you've raised regarding your overall experience. We sincerely regret that the breakfast quality did not meet your expectations. We truly value guest feedback, as it helps us improve our services. We also apologize that our front office service fell short during your check-in. We regret that you and your partner, Amy, did not feel welcomed upon your arrival at our resort.You are correct that our Front Office Team tends to focus on explaining additional services, such as the airport shuttle, afternoon tea, dinner options, and the 21% tax and service charge. While we aim to provide clarity to avoid misunderstandings, we recognize that this should not be overemphasized. We appreciate your feedback and will work to improve in this area. Thank you for bringing it to our attention.We aim to provide clear and transparent information about all our offerings to enhance your experience, without a focus on profit. We will review the arrival process to make it shorter, faster, and more welcoming, and we will provide further training for our front office team. While our team’s additional questions were intended to be helpful and attentive, we understand that they may have seemed intrusive and time-consuming in your case.We appreciate your feedback and will work on asking more open-ended questions to better understand our guests' needs and preferences, allowing us to offer more personalized options. Your suggestions are invaluable in helping us improve and provide a more efficient and friendly service.We apologize that the price for transportation arrangements did not meet your expectations. Our resort partners with a third-party service for airport transfers due to limited staff. We aim to support the local community as requested by the government, which encourages hotels and restaurants in Bali to use local drivers. These drivers are selected based on their compliance with local permit requirements, which incur additional costs.Typically, standard taxis or ride-sharing services like Grab can drop off guests at the resort. However, for pick-ups, we recommend using either a personal driver or the local community drivers affiliated with our resort for a smoother experience.Thank you for your feedback about the water service. We apologize for any miscommunication during your room orientation. While the minibar water incurs a charge, we want to clarify that complimentary spring water is available in the kitchenette and bathroom. You can request more at any time during your stay at no cost.Our staff is always happy to help ensure you have enough water to stay refreshed. We truly appreciate all guest comments, as they help us improve our servicesRegarding our location, while we understand your concerns about the distance to local amenities, many of our guests choose us precisely for our secluded setting, which allows for a peaceful and exclusive environment. However, we would like to inform you that we have a new beach lounge “Moonstone Beach Lounge”, which is an exclusive extension of The Royal Purnama. We're glad you enjoyed the atmosphere and live music during the Tuesday night Seafood Platter. Unfortunately, this positive experience didn't extend to other aspects of your stay.Your comparison with other accommodations in Bali is valuable feedback. We continuously aim to improve and will use your insights to enhance our hospitality and overall guest experience.We hope to have the chance to welcome you back in the future and provide you with the exceptional experience we strive for.With our warmest regards, The Royal Purnama Family

Svar fra overnatningssted: Dear Mr./Ms. Michelsss,Thank you for your kind review. We're delighted to hear you enjoyed your stay with us. Your comments about our restaurant and the singer are much appreciated. We strive to offer a peaceful retreat for those seeking a quieter alternative to busier areas. We're glad our environment provided the tranquil atmosphere you were looking for. We hope to welcome you back again in the future for another relaxing visit.With our warmest regards, The Royal Purnama Family

Svar fra overnatningssted: Dear Mr./Ms. Sachin Daryn,Thank you so much for your fantastic review and share the nice picture! We’re thrilled to hear that you enjoyed our hotel and the service provided by our team. We take great pride in offering a variety of breakfast options and ensuring that every guest has a relaxing and laid-back experience. Your recommendation is greatly appreciated, and we’re glad to know we met your expectations.We look forward to welcoming you back soon!With our warmest regards, The Royal Purnama Family

Svar fra overnatningssted: Dear Mr/Ms. Filipino Traveler & Entrepreneur - Beverly Vega,Thank you for sharing such a positive review of your recent stay with us! We're delighted to hear that you found our property luxurious and perfect for a group tour. It’s wonderful to know the spacious layout and comfortable furnishings, especially the sofa, met your expectations and added to your experience.We hope to welcome you and your group back for another memorable stay in the future. With our warmest regards Royal Purnama Family

Svar fra overnatningssted: Dear Mr/Ms. Elaine WK Lo,Thank you for taking the time to share your thoughts about your stay with us.We’re glad to hear that you appreciated the well-kept premises of our resort. While we are located away from the bustling tourist areas, this ensures a tranquil and private atmosphere for our guests. The nearby beach is a public one, allowing visitors and locals alike to enjoy its natural beauty.As a boutique resort, we take pride in offering a luxurious yet competitively priced experience, ensuring value while maintaining high standards of comfort and service.We hope to welcome you back for another relaxing stay in the future.With our warmest regards The Royal Purnama Family

Svar fra overnatningssted: Dear Value Guest,Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us and found the rooms spacious, the hotel grounds beautiful, and our staff attentive and helpful. It’s great to know you also appreciated our restaurant and spa services. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent experience!With our warmest regardsThe Royal Purnama Family