Rijasa Agung Resort and Villas

Очень живописный вид из отеля., поэтому и выбрали его. С учетом того, что оказался дешевле чем подобные.

I made a reservation for 90 minute massage for my husband and I. But therapists finished the massage in 80 minutes. I therefore reported it to the front desk immediately. However, Yoga, a front desk staff, ask me to pay in full even if the therapists did not provide the full 90 minute service. In addition, his attitude was horrible. He first blamed us for being late. I refuted that I went to the spa room 30 minutes before the scheduled appointment and the therapists came to the spa 8 minutes before the treatment time. Then he said the massage started at 4:02 pm according the clock in the spa room and finished at 5:30 pm according to my cellular phone so that there was no problem. The problem is that the clock in the spa room runs behind. He should not calculate the duration based on two different clocks particularly when one of the clocks runs late. And he kept making excuses for 40 minutes or so and we had to spend our precious time on the day of departure arguing with him. The manager was nice and upgraded our room. I therefore had a good impression on this resort until it happened. But not all the staffs are as nice as the manager. I do not know whether I would come back.