Singgah Villas Seminyak

Our stay at Singgah Villas Seminyak completely ruined our holiday and was nothing short of a disaster. The place is a deceptive scam, looking nothing like the pictures they advertise. The reality is a damp, unsafe property that should not even be operational. From the moment we arrived, we noticed serious maintenance issues, but the worst was yet to come. On our first day, one of my colleagues suffered a serious injury in their pool due to sharp, broken tiles. His foot was badly cut, requiring a doctor’s visit and professional medical dressing, costing us 1.5 million IDR. When we inspected the pool further, we found multiple broken tiles, some dangerously patched up with cement, proving they were well aware of this hazard and still allowed guests to use it. We immediately reported this to the staff, only to be told that the manager was conveniently on holiday. Instead of a proper response, we received a cold, impersonal WhatsApp text message from the manager—not even a courtesy call! Despite acknowledging the hotel’s fault and admitting responsibility, she refused to fully compensate us for both the doctor’s charges and a day’s stay, offering only one of the two. This lack of basic human decency is appalling—they were more focused on negotiating money rather than addressing the fact that their negligence caused a guest to bleed. To make matters worse, the manager had the audacity to suggest that the pool wasn’t in such a condition before, as if we were responsible for the broken tiles! This is despite the clear photographic evidence showing previous cement patches, proving they were aware of the problem but chose to ignore it. This is outright negligence. The entire experience was a disaster, and we had no choice but to accept a 1-night refund, absorbing the doctor’s expenses ourselves. This speaks volumes about how little they care about guests’ well-being. Aside from Aayu at reception, who was kind but clearly powerless, the staff and management were completely unhelpful and showed zero responsibility or basic ethics. The villas are in terrible condition and should not even be listed for sale in their current state. I will be reporting this to Bali tourism authorities because no guest should ever have to go through this kind of ordeal. DO NOT stay here—this place is unsafe, mismanaged, and operated by people who clearly don’t care about their guests’ well-being.