Chengdu Hotels with Balkoner

This resort is nothing short of amazing and I would definitely rate this resort 10/10! I have a young toddler aged 18MO & elderly parents above 70YO during this stay and we absolutely loved our stay here. Value-for-money (we stayed during off-peak season, weekday, about RMB1000/night for our original room type), relatively new, clean & big rooms. Some noteworthy details: - Service is top-notched. Staff were friendly & very helpful. We could see that they really put in their heart into the work they do. They even gave our little one a panda toy & she loves it - a really nice gesture by the resort. - The resort is located at Jintang, a hot spring precinct. With Trip.com, we booked the hotel bundle/package and it was fantastic. The key items in the package include: (a) A free strawberry picking experience at a nearby humble farm called 许姐草莓采摘. Each booking entitles you to 500g worth of strawberries (transport at own expense, only about RMB10 by Didi). The strawberries were big and juicy, we were lucky cos they are in season now! (b) 40-min Himalayan Salt Therapy/Bath for 1 pax/room (c) Outdoor hot spring experience for the whole family (my 18MO loves it too!). There are many pools to choose from & we could find one which was not too hot for our baby. This is otherwise chargeable from RMB228/pax to RMB468/family of 2A1C. (d) Bicycle rental, but we didn’t try it as it was too cold. - Resort looks amazing, both indoors & outdoors! There were a number of activities for children to enjoy too but our naughty one is too young to appreciate it. Older kids will love them. - We also loved the hotel’s concept of having complimentary bottles of distilled water etc. which is really important to us as we needed a lot of water for our baby’s food. This meant that that we did not have to go to the trouble of finding a supermarket, which is quite a distance away. - We managed to snag a free upgrade to a Spring 2-Bedroom Villa due to our Accor Gold membership & it’s low peak season. All villas come with private pool - ours was available both on L1 & L2. - Hotel uses quality furnishing & Toto toilet, definitely a plus. Water pressure is great too. - We had all our meals at L’Orange as there are no nearby eateries & our time is limited due to our baby. The steamboat set is pricey but highly recommended! The fish & lamb meat (can be changed to beef at diner’s request) were fresh & really good. We liked all the other meat dishes too except for the dumplings. If you have Accor Plus membership, the usual discounts are available too. The hotel breakfast is also at the same restaurant. Breakfast selection was good even though there were not many guests. Areas of improvement: - Resort was able to provide a baby cot for our 18MO. However, the mattress was a little hard & the cot was creaky, it kept our baby awake. - The air-con ventilation vents are directly above the baby cot and it became too cold for our baby in the middle of the night. Couldn’t adjust the temperature no matter what. The staff managed to made it warmer the following night but it resulted in some loud noises, probably issues with the damper. - Rooms can be a little cleaner (e.g we saw dust balls on the floor). Thank you Ocean Spring Resort Chengdu! We had a great stay here. Will definitely be back!

I wanted to share a heartfelt thank you to the wonderful team at Hyatt Centric The Ring Chengdu. This was the final stop on our China trip, and our experience here truly stood out - it was, without a doubt, the best customer service we received throughout our journey. While not all staff were fluent in English, those who communicated with us - both in person and via WeChat - were exceptionally thoughtful, attentive, and professional. From the moment we arrived, Cheng Cheng welcomed us so warmly. He kindly assisted with our luggage up to the lobby and our room, and his enthusiasm in welcoming us to Chengdu immediately made us feel at home. After helping us check in, he briefly stepped away but returned shortly after to offer us a room change he had proactively arranged, having noticed an unpleasant food odour in the original room. This level of care and attention to detail meant so much to us. Throughout our stay, he continued to check in on us with a super friendly smile whenever we crossed paths, always ensuring we were comfortable and enjoying our time. Thank you, Cheng Cheng! We would also like to thank James, who went above and beyond to help us with collecting our parcels - our first time ordering online in China. When our packages were diverted to a collection point, he personally accompanied us there and took the time to explain how the system works. This level of service is truly rare and it seemed so consistent with the whole team at this establishment. When one of our parcels was mistakenly picked up and opened by someone else, James and Echo, the duty manager, stepped in and liaised with the collection point to track it down and successfully retrieve it. Echo wanted to hand this item to us personally so that we could check the contents were in good condition. We were incredibly impressed and grateful. Echo also helped resolve a couple of delivery hiccups by assisting us in contacting courier customer service, ensuring everything was eventually delivered smoothly. Thank you, James and Echo! Last but certainly not least, our deepest thanks to Aggie. She was an absolute angel throughout our stay - so kind, approachable, and genuinely helpful. We are incredibly grateful for everything she did for us. She would help us with any issues promptly and nothing seemed like a hassle despite all the help we needed. When a couple of our deliveries couldn’t arrive before our departure, Aggie went out of her way to help arrange for the remaining parcels to be sent to us. Her care and dedication were truly exceptional and Hyatt Centric The Ring is so fortunate to have her as part of theteam! Thank you very much for everything, Aggie! The team’s thoughtfulness was evident in so many small ways as well - bringing parcels up to our room and even leaving a pair of scissors for us to use. These touches did not go unnoticed and made our stay all the more special. The breakfast was also excellent. If I were to offer any constructive feedback, it would be for housekeeping to pay a little more attention to detail in the bathrooms. That said, given the outstanding service we experienced, this was a very minor point, and I have no doubt it would have been promptly addressed had we raised it during our stay. Additionally, we found the laundry detergent used for the bath towels a little harsh and caused dryness for both my husband and me, though this was easily resolved with disposable cotton towels. Ultimately, it was the people at this hotel who made our stay so memorable. Their warmth, care, and professionalism far outweighed any minor issues. I would highly recommend this hotel and will certainly be recommending it to family and friends visiting Chengdu.