Hotel Punta Est

We were given a lovely Family Suite (well, after a standard room wasn't made up) - the only problem was I booked a Deluxe Suite. We were led to believe it was the right room. After discovering it wasn't the reception (since the manager was nowhere to be found) started telling numerous different stories: the room is closed for the season, your booking agent made a mistake, it's the same size and price (it's not), there's nothing they can do (this for a 4* hotel), ...and the latest is that the booking agent only told them at the last minute to give us the Deluxe Suite - I got an email reply from the hotel confirming the Deluxe Suite weeks before. The booking agent rang them and they were told that we were in the Deluxe Suite! Furthermore the aircon didn't work, Alexa only spoke German, the room wasn't service on our 2nd day and the breakfast was lackluster. Is complete honesty/clarity not valued anymore? Unfortunately since they weren't forthcoming from the start I couldn't trust anything subsequently. Maybe it was the booking agent's error but then it should have been between the hotel and them - not the client. All the disappointment was a direct result of the reception not being upfront from the start.

HORRIBLE. DISGUSTING. No AC in the rooms and broken showers that flood everywhere. The sheets are dirty and gave me a rash all over my body. The receptionists don’t help at all and are extremely rude. AVOID THIS PLACE AT ALL COSTS. Do not come here.

The location of the hotel is very good, in the center of the lovely Baja Sardinia. However, this hotel did not meet our expectations. Unfortunately, the restaurant food was quite bad, our room was not very clean and the bathroom dated. Also, they should improve their customer service!