Pennyhill Park Hotel and Spa

Excellent, amazing and wonderful. I cannot fault our stay at Pennyhill. The staff were lovely and friendly. The hotel was clean with exceptional amenities in our room. The food was exquisite. The spa was amazing with so much choice, it was clean and hygienic. Neither of us wanted to come home!!

To the Hotel Manager I recently stayed at the Penny Hill Park Hotel, upon arrival there were no directions to the reception, no Doorman, and no help with the luggage. Upon check-in, the receptionist asked to have the Credit card and she input the card manually, she didn't ask for any chip and pin pre-auth, is this right? After check-in, she informed us about our room number and told us where to go, no rooming, and no showing at the Hotel, so we had to ask housekeeping to have the directions to the room. When entered the room, the radio on the bedside table was on and loud, anyway, we left the luggage and went to the Restaurant to have a bite for lunch. For 2 burgers and 2 drinks, we wait 40 min and when I was asked where was the food, the waiter was pissed off and not happy at all. After an hour and a half, we went back to the room to get a chance to go to the spa, and on arrival, we found a little treat regarding our anniversary celebration. THANK YOU On arrival at the spa, we met Michelle, the SPA Manager, I have to say that she is the most wonderful member I have met during this stay, she was nice to us and showed us the spa and directed us to the pool and confirmed the treatment for the next day. However, If you expect to have a service in the spa or a waiter passing by to take the order, forget. There is no service in the pool, all tables outside and inside were dirty and not patrolled, there is a little Bar where a cocktail costs 6 pounds, where you have to go to order and wait there to pick it up. Anyway, the day in the pool was nice, and the pools outside were nice too, it was relaxing but the problem is that the Service doesn't exist. The restaurant is nice and the food was very good, I have to say that for 310 pounds of dinner with that service is very expensive, portions very little, and no service at all, and again when we sat down, we ordered the water and never arrived, only when the waiter came to take the full order ( after 15 min). After dinner we went to the terrace, all the tables were dirty and full of glasses, and plates and we decided to sit down in front of the fireplace with all the dirty plates from the previous guests and the bad smell. In the morning we missed the breakfast, as the breakfast was only 2 hours, the receptionist informed us that the breakfast started at 7:30 and finished at 9:30, that's very odd. Anyway, we went to the spa to have the treatment, as the treatment was at 11 am, we asked to have a late check-out at 1 pm. The reply was simply NO. Because there was another arrival, the receptionist didn't even try to find a solution, nothing, no care at all. Anyway, we went to the spa to have a treatment, and thank God we met again Michelle, the only person who cared, she explained the treatment and was with us all the time. After treatment, we went to the room and the keys were not working, so I headed to reception to have the new key, however didn't work and luckily a reception

We have just returned from a 3 night stay and had the most wonderful stay. The staff are all friendly and cannot do enough to ensure your stay is perfect. The spa area is well maintained and the staff do their upmost with keeping it clean and tidy. It was great to see Ben again, who is always friendly and works tirelessly. The treatments at PennyHills are exceptional, definitely worth the money. We had Abbie again who is without doubt one of the best therapists I know. The food is wonderful, 2 staff members who really made our stay is Roy and Mo. They both provided us with exceptional service, very friendly and nothing was too much trouble. I would also like to mention Adam who dealt with a minor issue with our room service with such professionalism. Our room was in the main house and was absolutely perfect. We had a wonderful view of the outside pool. The housekeepers came in daily to refresh our room, a big thank you to them. Finally, our stay would not have been the same without the front of house team. So many staff members to thank, Natalie being one of them. There are 2 members that I particularly want to mention: Natasha, always greeted us with her friendly smile and again nothing was too much trouble. We cannot express our gratitude enough to the manager of this area - Jay. He is such an asset to PennyHills and always took the time to make sure we were having an enjoyable stay. Fantastic customer service where it is clear that guests are an absolute priority. We look forward to seeing you all again soon, thank you so much for making my Birthday special.

Our 4th time visiting Pennyhill but our first two night stay. What a treat to be repeated! From check in with Bianca, to dinner in Hillfield with Kannika, onto breakfast both mornings with Talia, afternoon tea with Arish and then dinner in the bar with Rohit, we couldn’t ask for a more relaxing and enjoyable stay. Not to mention the incredible spa and room! Thank you all for the great and friendly service, we’re looking forward to returning already.

We visited Pennypark Hill in the pre-Christmas season. Customer service is impeccable. Food is delicious, particularly in Latymer, where it is impeccable. Rooms are cozy and elegant, boasting beautiful views looking on to the grounds. I enjoyed what was perhaps the best facial I ever had at the Spa and the pools and gym facilities are top-notch. The most important part and most memorable part of our experience was the kind attention we received from the staff from the first minute we walked in. Bianca, Amy, Ayumi and every other staff person with whom we interacted were the epitome of professionalism and kindness. We were made to feel as though we were visiting the home of a (very rich ) friend. If you’re looking for a very, very special overnight or weekend out of London, Pennypark Hill should not be missed.

We went to Pennyhill Park Hotel for Afternoon Tea, and the whole experience was fantastic. All the Staff were friendly including Arish. He was very friendly and polite. Great customer service and the food was delicious. Highly recommended, and hopefully we will come here again in the future.