Gæstebruger
31. januar 2023
Do not waste your money. Dated, out of touch and totally over priced. Avoid avoid avoid. What a complete and utter disappointment, visiting while on honeymoon for two nights in Tuscany (one of many trips to the region so we know what standard of hotels and service is available). Room: Honestly horrendous, seriously I’d expect better from a 2* hotel at Disney on international drive in July. Small beyond belief, dated, ac that didn’t work, no iron/steamer, damp smell from bathroom that you couldn’t swing a cat in and all for €400+ a night (seriously come on) all while having a view over a fire escape (room 302). Service: Lacking, lacking, lacking, bar in peak season at 10pm not even manned says it all. Reception: Not a clue, clearly new and hotel having trouble recruiting/retraining staff. All over the place. Complaints/Management: Upon arriving at 12pm, our room wasn’t ready, so we spent the afternoon at the pool (side note we were forced to use some very un-secure lockers), prior to spending +€200 on lunch and a few drinks. Room ready at 5pm and after two elevators (from no joke the 1930’s) and left on our own to find room we eventually made it and upon entering my new wife immediately burst into tears. Just a total joke. I spoke to manager and asked to move (wasn’t an option, well only to a worse room as the hotel manager told me), pay to upgrade (again not an option), and then tried to cut two night stay short (again not an option as refusal to refund even one night). A disaster, please trust me when I say, avoid like the plague. There are so many other options in Tuscany. If you want to use the spa, just pay as a day guest. Other than that, there are 1000’s of other options for you stay in while in Tuscany. Trust us it is awful.
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