Gæstebruger
3. juni 2025
Our group of families has had a permanent Easter booking at Sanctuary for the past 10 years and have loved the experience, until this year. In mid 2024 the management rights were sold to Stay AU and we were advised that the rate for our 5 cottages would increase by an average of 70% for 2025. After a minor rate concession we decided to keep our booking. Normally we would arrive on Easter Friday to freshly cleaned bright breezy cottages. This time we arrived to lock boxes and dank cottages that were unclean. Rubbish in the internal bins, fridges not cleaned out, dirty benches and cupboards, etc, etc. It was also obvious that no external cottage maintenance or ground maintenance had been carried out. The central BBQ was uncovered with animal droppings scattered on the hotplate and the children's playground was littered with needle thistles. We have detailed the issues with each of the cottages and the grounds directly to Stay AU and they are "looking into it". Such a disappointment after 9 wonderful years.
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