Hotel Das Alpenhaus Gasteinertal

I've been here many times when it was the 5-star Grand Park Hotel, prior to April 2016. The building is the same, the rooms are still clean and the spa remains excellent. The service obviously isn't quite as good as it used to be, having dropped a star but is still perfectly acceptable. The main change, and unfortunately disappointment, is the restaurant. The Grand Park restaurant, run by Jatin, really was a particular delight and the new hotel doesn't hold a candle to it.

Basically a good hotel, but skiing area not so good and quite dull city. But if you are for a nice well equipped sauna/spa area and nice dining, then the hotel in itself is really nice.

Bad food and old fashion sheets in the beds Terry sheets in bed in a 4 star hotel is not acceptable. The dinner menu is far from acceptable, small or no variations during 7 evenings. Meet or fish to choose between, all fish was small thin rectangular pieces with skin on, looks exactly same shape and fabricated. Skin was soft no crust and not eatable. The vegetarian and the vegan food was exactly same dish 5 of 7 evenings, variation was tomato- or gorhonzola sauce. Not one single dinner we got a typical dish from Austria, not even a local desert was from Austria! There was not one day with pasta or rice. I even have to send back old ham from the saladsbufet, it smelled bad, same ham was already served at breafast and come back as mixed salad. We decided to eat at another restaurant, when we realized that the hotel took old food and served it again. They need to change headchef and replace with creative headchef working with the menu. Do not pay for halfboard at this hotel, eat elsewhere.

Generaly we go for 2 nights in that hotel to remember building which was long years ago top 5 star Grand hotel, maybe even the best hotel in Gastein valley We know that in this time hotel have a new owner, some chain of 4 hotels in Austria, and that is not 5 star any more but 4 star. Building is more or less the same, in yellow color, some renovations was made in dinner /breakfast room and wellnes area as we can saw. Room in 4.th floor where we stay was old, need a strong renovation Staff at brekfast and dinner was nice, at bar young lady first night stay more time outside bar than inside, so you wait and wait. And dont know about tea they have at hotel nothing as we understand next evening when another waiter serve us totatly different and proffesional. And point when we think to leave the Hotel at once: we want to go to pool and wellnes area. Hotel dont have bathrobe in rooms, you must collect tham at Reception. Dont like that but thats Hotel policy. And when talk with lady who itrodused herself as reception manager, she told that in Austria is in 4 star hotel normal that bathrobe is not at rooms, We disagree with that because its not true. And tell her that. We stay last 40 years in Austria in a lot 5 but also in 4 stars hotels ... Kitzbuhel, Schladming, Flachau, Salzburg, Vienna, Velden, Bad kleinkircheim, Ischgl, Lech ... and normaly bathrobe is already in the room. And that lady Reception manager in one point simple said if we dont like that we can leave hotel at once and go to Kitzbuhel or somewhere else.She turn and said " I will not talk with you anymore". Lady litteraly kicked us out of the hotel just because we disagree with her bathrobe 4 star Austria hotel story. Front office - reception manager !!! We hope that sameone of owners of this hotel read Tripadvisor to know have some staff throwing their money out the window. Definitiy never ever stay at that hotel who has so great history.

Perfect location, a short walk away from the ski lift and the town center, friendly staff, amazing atmosphere, outstanding cleanliness, excellent sauna. The food was delicious, but ice cream was served with every dessert which we found unnecessary. It would also be nice to have a tea and coffee making facility in the room.

This is our 3rd stay in the hotel and we have enjoyed it every time . Absolutely amazing sauna and wellness - the best we have ever encountered - every time well prepared and maintained. Large, comfortable rooms. Friendly and helpful staff at the reception. Wide selection at breakfad buffet