Gæstebruger
1. maj 2025
WARNING!! If you're due to stay at this resort any time in the future, please read. First off, the hotel is beautiful. I can't fault the grounds, or the care that goes in to making it a beautiful place. The staff in the restaurants are lovely and polite, and the facilities are brilliant. This is the reason why it's 2 stars. Myself, my husband and our 1 year old have just got back from our 10 day holiday, and felt comfortable, safe and that it was a trust worthy place. However, on our last morning there, we have been left with an awful feeling about certain staff, and unfortunately this has tainted our holiday and left a black mark for us against this hotel. On our last full day, our room was cleaned twice (which seemed strange as they come once a day, and have done all holiday) now, this was great for us, our toddler had been climbing all over our bed and made a mess of it, so when we came back after our tea and after watching entertainment, we thought, ah brilliant, a nice fresh bed again. Until the next morning, we noticed the loose change that had been left there ALL WEEK was missing, and 60 euros that was left on the side for one night was also missing. Up until this point, we kept all cash in the safe, but we left this out due to us needing to remember it for our taxi in the morning, and not wanting to spend it whilst we were out. So we left it to one side. We went to reception who weren't much help (basically blamed us for not having it in the safe, which I do understand, however why are people e.g. the cleaners taking something from a room that isn't checked out of yet and the room was cleaned twice, meaning to me it was taken deliberately) I spoke to the on site TUI rep who helped us out massively and got it back right away for us. Apparently the cleaner who had come back in to clean a room that had already been cleaned thought it was a tip. Anyway, during all this commotion my husband told me he's noticed his watch was missing. At this point, we were due to check out and catch our flight and I didn't have time to unpack 4 suitcases and re pack them all, whilst trying to battle with a tired toddler and catch a taxi and flight home, in order to see if I'd packed it or not. I've now just unpacked everything and the watch is no where to be seen. Looking at another review on here from this hotel, it seems watches disappearing is a common theme. This deeply saddens me, as this is a 5 star status hotel, I'd like to have hoped the staff that are employed are trust worthy. EVERY single hotel I've ever been to, I very rarely use the safe because I trust people and at the end of the day, they would get caught, just like they did with the money. (quite obviously this is wrong of me, but if I choose to leave things out of a safe in the room I PAID FOR then I shouldn't need to think twice about a cleaner taking it) however, that being said, please ensure you use the safe for absolutely anything and everything (lesson learnt!) because this resort quite
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