Gæstebruger
16. november 2024
We came in mid November 2024 for 5 nights, we are two female friends from the UK. This was end of season and we were informed hotel closes end of November. We were all inclusive. Overall this is a lovely hotel, very clean; relaxing, great food, different activities on offer, entertainment team lovely, SPA is a lovely addition. Could use a few little improvements. Positives: * Lovely concierge on arrival to take suitcases to room with us. * Staff at reception are lovely and very helpful, all speaking english. * Rooms are lovely and all very modern, we paid for a basic room: had a mini frigde, bottled water in room on arrival (not daily), UK plug sockets and USB sockets (no need to bring travel adaptors, reading lights by bed, lots of storage, powerful hairdryer supplied, 1 or 2 english channels on TV (no netflix or youtube). * Pink wave entertainment team are lovely- Kristyna and Chloe are are the best- so friendly, chatty, engaging and getting us involved in lots. * Some shows are brilliant- Costas singer wonderful, dancing show was great, Pink Wave animation team show was amazing and magic show was good. * Food is really lovely- lots of flavour and lots of choice for vegetarian and meat eaters. One of the best all inclusive food we have had. * You get a pool towel and can replace every day - no need to bring one with you. * Gorgeous location- view of the beach from the pool was amazing. * Gym is great- lots of equipment. * Table service at lunch and dinner is great: You are always asked if you would like a drink straight away, they are good at taking away dirty plates. Cutlery is very clean, plates very clean. * Table service in the evening when watching entertainment is also very good. Not so good points: * outdoor pool is freezing and not heated. However, the pool is very clean. * In the spa the pool is heated, however only a sauna, steam room was not working and no jacuzzi. * We brought drinks to our room from the bar as there are no drinks in the fridge. A few days in a row the cleaners would not take the dirty glasses from the room unless we asked. * You have to ask for a 1L bottle of water at lunch or dinner, otherwise you cannot ask for bottles of water from the bar any other time. They will fill up empty bottles for you with fresh water but only at the bar during other times in the day. * Please note: when we came the Panorama rooftop bar was not open in November. Suggestions to improve: * Have a jacuzzi and steam room. * Some of the singers in the evening were not very good (costas was very good) but the other singers not as lively. * A drag show, another different dance show or something different to singing is needed. * Could have a little night club in the evening in case you don’t want to go to ayaia napa. * Table service at breakfast: Tea, coffee and drinks should be brought to you as it was a bit of an effort to go and get your own tea/ coffee from the machine in the morning. * Needs a few water machin
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