Eden Resort Anzère

Frosty welcome upon our arrival at Eden Resort Anzère. The receptionist came running, out of breath, and carried out a rushed check-in without a smile, like a robot. No human warmth, no words of welcome. In the room: A faulty switch in the bathroom – you have to press it several times for the light to come on; a dirty glass with dried toothpaste; the shower head cord was broken and could cause a finger injury; the bathtub was somewhat clogged. She was juggling both roles of receptionist and waitress, so she was very stressed. When we calmly pointed out the issues, she sharply replied that she was very busy during restaurant service. Even at checkout, there was no willingness to listen — just a cold "ok, ok, ok." Very disappointing, and having travelled extensively, we have never experienced such unprofessional hospitality.

The hotel has potential but it’s very old. Our room was very dated albeit large and relatively clean. Our bathroom, the only room redone, leaked all night and the bathroom sink didn’t drain. There isn’t really a staff, it’s more like an Airbnb type setup. That said, I think it has a lot of potential to be a great place. It was easy to check in and clean.

Hôtel propre et parfaitement situé à 2 pas des pistes de ski. Très belle terrasse avec magnifique vue