We checked into the hotel on 02/05, got a room with a view of the garage, the staff rest area and the trash bin, in the morning on 05/03 the child woke up from the noise of the staff under the windows and the operation of the garbage disposal machine. we turned a blind eye to this, at lunch we were woken up by the noise of cleaning in the hotel lobby, then the same problem as in the morning plus the noise of guests from the elevator going up to the reception that same evening, announcing the whole situation to Natalya, she said to come at 8:30-10:00, they would change our room. in the morning of 04.05 we came to change the room, they showed us the same room but 2 floors higher, naturally I said that it was not suitable for us, because the child sleeps very lightly and silence is important to us (this was the reason for changing the room) for which we received from Natalya's answer: there are no alternative numbers. I said ok and went to the guest relations manager, she kindly agreed to help us, followed us to the reception and then the show began The reception manager apparently imagined himself to be a god and decided that he shouldn’t behave appropriately towards a woman and began to accuse me in a raised voice of not wanting to consider an alternative, this is outrageous, I think that employees are obliged to show respect to guests I reminded him that I am a guest, he is an employee and it is worth showing politeness, we are not relatives to whom he can raise his voice, this is unacceptable! he didn't hear at all. They eventually changed our room, but we were left with an extremely negative impression of the staff’s behavior! I think that no one has the right to shout at guests and ruin their holiday with this attitude Please accepted urgent measures, conduct an educational conversation with employees, understand this incident
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