Gæstebruger
14. oktober 2024
Visited the hotel with our families from 5th-12th of October 2024. The weather was super during that time, very sunny and approximately 28 degrees every day. Loved the pool area which was pretty large and with great amount of sunbeds. Sea was also 2 steps away with beautiful clear water. Food was decent, great selection of fruits which we loved to have every morning, lunch and dinner. Our vacation was ruined by the fact that cleaning staff went through our bags and suitcases when they were cleaning our room (9am in the morning when we were at the spa having our pre-booked massages) and they stole over 300€ from 2 different wallets which were hidden in smalls pockets of our backpacks!!! None of our stuff was on the tables, it really needed effort to search the bags and find the small hidden wallets. Hotel staff was pretty rude with us at first when we told what has happened and the information they gave to us was always changing- it just didn’t make sense. Also it was very difficult to communicate with the staff due to their lack of English. In the end, we decided not to ruin our vacation totally and didnt turn into police because in the end it is word againts word (us vs cleaning lady). We do recommend you to carry your valued items always with you, such as cash, passports and jewelry + take photos of your items placing when you leave the room so you will have proof!!! But still…it is such a bad feeling when someone is going through your personal stuff. In the end the hotel at least offered us a free massage to compensate the situation.
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