The Westin Riverfront Mountain Villas, Beaver Creek Mountain

Awesome! What great customer service. The villas are beautiful and the people are so nice. The room is fabulous. Didn’t try the hot tube are pool but many people were enjoying . Just minutes away from Vail village and Lionshead. This is worth the stay and trip, will be bringing the family back for vacation.

This was our first time in Avon and we couldn’t recommend the Westin Hotel more! From the reception, to drivers, staff, house keeping, everything was truly amazing. The location is walkable to everything downtown. There’s also couple of jacuzzis and pool, perfect for relaxing after a days hike. We are definitely staying here again!

As i write this workers installing ice cube maker in my room. Wake up every morning to sound of construction and heavy deliveries. You get to move from one room to another due to construction. Lost two days out of seven days due to construction move. I was place on a newly renovated floor on second day. Clue should have been the hardboard lined elevator cabs. Rooms missing appliances, missing furniture and overall rushed build out. Hallways smell of fresh paint. Workers are nice but managers and management could care less. No offer of compensation for disruption of our stay. I am a Westin Vistana Owner, very disappointed with my stay. Signs say under construction until summer of 2024. I am not only one. Saw one other guest moving his things in a laundry basket to a room across the hall. When i asked he stated too many things just did not work in his renovated room. This was supposed to be a finished floor.

We spent 4 days at the Westin Riverfront and had such a ball! The atmosphere, amenities, room quality and location were fantastic! Our 8 year old daughter loved the pool and the path by the river, and we all loved the fabulous lobby and friendly staff! Worth every penny and we’ll be back during ski season! The hotel employees should feel proud of the great work they do. Thank you!

I have never left a bad review. I generally go with the flow however... would avoid the property if possible. the positives: The rooms are relatively new and clean. The negatives: service was abysmal. I am a platinum bonvoy member. the evening of arrival opened the pull out couch for kids to sleep on. It was soiled from the prior tenant. Housekeeping appeared to have not changed the sheets. No big deal, I took the sheets off the bed and placed them in the hallway. I called the "at your service" on the phone. It was 8pm MST (we live on the east coast so 10pm our time) I asked for new sheets and a blanket to be delivered. I waited 45 minutes without delivery of the sheets. I called 7 more times over the next hour. was told sorry they are short staffed, and they would be there in 15 minutes on many occasions (poor Cody had to take all my calls). I spoke to a supervisor on the phone who stated she would personally bring the sheets to us. never happened. I asked if I could go to housekeeping and get them myself! I was told no. Around 9:45pm MST (11:45 EST), I put my winter clothes back, walked outside to get to the hotel lobby and spoke directly to the manager in person. She stated she was aware of a complaint and the need for a crib? I explained to her it has been nearly 2 hours and still waiting for sheets, the crib must have been a different complainer... She said she would address promptly. I asked for the general manager to call me in the morning. The kids ended up sleeping on the couch with warm clothes on out of exhaustion and lack of blanket. eventually the sheets came at 10:15pm (MST). (12:15am EST) Unbelievably frustrating experience for a relatively expensive property. General manager never called me. On the day we left, I reiterated to front desk that general manager did not call me and they said he would call me later that day. ALSO NEVER CALLED THAT DAY OR ANY DAY SINCE. If this is how platinum members are treated, good luck at the property....

Property needs basic maintenance and more staff. Room was rather worn and tired. Phones didn’t work, coffee pot had rust all over it, drawers falling apart, the tv system appeared to be from the early 2000s. While eating at the restaurant and bar had one bar tender attending the bar and 8 tables. He bar tender was doing as best a job as he could, but seriously, they need more staff.