Hilton Garden Inn Austin North

This was hands-down the worst hotel experience I’ve ever had. The front desk staff were rude, dismissive, and completely unhelpful. Simple questions were met with eye-rolls and attitude, as if checking in was an inconvenience for them. And the manager? PRINCESS! Somehow even worse. Instead of resolving issues, she made everything more frustrating. She was arrogant, condescending, and made it clear she couldn’t care less about guests having a decent stay. I left feeling like I had paid to be treated poorly. Save yourself the headache—there are plenty of other hotels where the staff actually know how to do their jobs and the manager understands what “hospitality” means.

I don’t know if I accidentally booked an ADA room but the restroom was disgusting. After one shower the water pooled in the uneven tile floor and never drained. There was standing water my entire stay between the door and the toilet. Also the mini fridge in the unit was unplugged for some reason, so the food I took back to the room couldn’t be safely stored. The staff was great but I might as well have stayed in a cheap motel because the room was pretty nasty for 180 dollars.

Bed wasn’t made up room wasn’t clean. Asked for a new room wasn’t available had to switch hotels and wait for refund.