Four Seasons Hotel Austin

Another incredible experience with the Four Seasons Hotel in Austin, TX. Their staff is top notch! Henry S Hotel Manager goes above and beyond to ensure our stay is not only comfortable but pleasurable, thank you Henry you are a gem! The gentleman who greets us at the lobby, I missed his name (I will remember on our next stay, I am sorry), he is always outfront to greet you and his peppy attitude and desire to make your stay exeptional is such a delight each time he greets us at the car. What an asset he is to the Four Seasons. He makes my morning every time I interact with him! He is levels above in Customer Excellence! Absolutely enjoy our stay every time we book a stay and December is definitely the month to experience this extravagant and top notch hotel. Our rooms were impeccable and the service is top of the line regardless of who you are interacting with here. Thank you Four Seasons!

The hotel is fine, but I found a charge for about US$1100.00 I did not recognize. I emailed their reservation office twice. No response. After a month, I called and sorted out the charge was not mine and they say they would refund. They did not apologize for not replying to my billing queries. Nor did they even include a gift certificate for a complimentary glass of wine or similar. Nothing. I work in tourism and know we would have replied as soon as we received the email and refunded asap. The Four Seasons failed. I just went on another trip and did not book any Four Season options and was pleased with that I did book. All I wanted for for this organization that charges so much for their rooms, to reply to a client query about an incorrect charge.

horrible drinks !! Irish coffee and Chocolate martini....what a horrible joke for 50 bucks. Sooooooo disappointing !! Down here at The Dead Rabbit where the drinks are devine. Our experience in the psst was bettrr so something sppears to have hsppened to the level of servicr.