Extended Stay America Suites - Denver - Aurora North

It was not like the pictures showed. There were multiple ways to exit the building but only enter through the front. Parking and walking around the building was not ideal fun when it was raining. Breakfast needs improvement.

Experience at motel Had to to wait 25 minutes just to check in...no one was at front desk. Room was very clean and cozy.very quiet.

The room was so fantastic. The service was very lacking and frustrating at times.

I liked that the rooms were newly remodeled, modern, and very comfortable. I didn't like that direct access to the parking area at night was limited and required walking long distances around the building rather than going directly through the back exits.

Front desk staff was very rude and unprofessional. Yes the room was nice and clean and it's a quiet facility however front desk staff as well as a certain manager a professional rude and and try to accuse me of something that I did not do therefore I had zero respect and I will never return to this facility nor will I ever recommended because of that reason because you cannot accuse your customers without having proof.

This place was a mess from the very start. The whole process is very unwelcoming. There was only one man that worked there who actually seemed to know what was happening and everyone else will literally tell lies about weird things like saying the laundry room was on the 2nd floor when it was really on the 1st. Or saying that they would drop dishes off at our room in a few hours and never doing so in the 11 days we stayed. They also numerous times told us and other guests we confirmed that there were entrances around the building when that is not true at all. There are exits around the building, but only one entrance. During our stay I saw 3 rooms and we stayed in 2 different ones. The first was horribly messy and occupied unknowingly to the hotel. The second was dusty but not bad at all. Until they continuously bothered us for days even when we requested they not come in after 11 am due to my partner's sleeping schedule. They finally ended up drilling a hole in the wall behind the bathroom and we had to call ******* in order for them to change us rooms to do this work when they should have done this from the start. The 3rd room was even more dusty and the pet hair all over made my allergies really bad but we were happy that they at least left us alone for the last 3 days of our stay. Had they just moved us from the room with the leak on the first day they found out about it so they could do their work and we would have been left in peace this would have been better.