Gæstebruger
11. august 2023
We stayed here about a year ago and it was a wonderful stay, no complaints at all. Great room, great service, clean, no bad smells or obvious stains. This year though it was like staying in a completely different hotel. I am giving a rating of two because the staff were awesome and the bedding was comfortable (one point each for the positives) but the place smelled and not in a pleasant way. If I was basing my rating on just the staff, I would give RI a five but the problems were several. The cleaning product smell was overwhelming to the point that I had to leave breakfast when the worker started spraying the tables with some product that smelled toxic. The smell was everywhere, in the halls, in the guest rooms, in the lobby... The only way we tolerated the smell in our room was to open the windows. So happy that the windows opened even if it was only six inches. Carpets, soft goods - multiple stains, looked dirty. Bathroom door would not close properly. Telephone did not work. We reported the issues and I imagine they were dealt with but I really wish other guests would speak up when they notice things are not as they should be. It is not like the cleaning crew would be closing the bathroom door or using the in-room phone... We travel to Denver several times a year and would like to continue staying at the RI. I will watch the reviews and hope to see positive changes. Hopefully management will choose a different, less toxic smelling cleaning product, replace the carpets and other soft goods (furniture, etc) that have absorbed the cleaning product smells, and future reviews will mention how great the place looks and smells.
Oversæt