Gæstebruger
20. oktober 2024
STAY AWAY!!!!!! I read your reviews prior to booking this hotel and against my better judgment booked anyway, because there was no other availability in Augusta. MAJOR MISTAKE! I had a confirmed reservation and when I arrived, after driving 2 hours, I was told that my reservation was canceled. They claim the hotel was oversold and that they sent ******* a message to refund my money. There was no such message sent, per *******. These folks are heartless and money hungry. They canceled my reservation because they knew they could get more money from FEMA for the hurricane victims. Post FEMA, you will be looking for regular customers. It's ashame that Choice Hotels does not hold you accountable for booking dirty rooms, canceling reservations, not honoring member perks and benefits or having good customer service. These hotels are being bought by Indians and they are downgrading the brand. I WILL NEVER BOOK YOUR HOTEL AGAIN or any other Choice Hotel for that matter. I will sleep in my car first.
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