InterContinental Auckland, an IHG Hotel anmeldelser

Svar fra overnatningssted: Thank you for sharing your experience with us. We’re sorry to hear that certain aspects of your stay didn’t meet your expectations, and we appreciate your feedback.Please note that to support both convenience and sustainability, we have filtered water stations on every floor, ensuring all our guests have easy access to drinking water at any time. Additionally, breakfast service begins at 6:30 AM on weekdays and 7:00 AM on weekends, and for early departures like yours, our team would be delighted to arrange something for you if notified the night before.If you’d like to discuss anything further, please don’t hesitate to reach out to us directly. We’d love the chance to welcome you back in the future and ensure your next stay is seamless and enjoyable.Kind regards, The InterContinental Auckland Team.

Svar fra overnatningssted: Thank you for your review and for sharing those wonderful photos from your evening in Advieh! We're thrilled to hear you enjoyed the service—it's always our goal to create memorable moments. We hope your stay was delightful, and we can't wait to welcome you back for more exceptional experiences. Kind regards, The InterContinental Auckland Team.

Svar fra overnatningssted: Thank you for sharing your review! We're pleased to know that our prime location added to your enjoyment of the city's dining and exploration opportunities. We understand your concerns about parking and appreciate your feedback. Please know that we are actively working on improving our valet parking area to better accommodate our guests. In the meantime, our dedicated Concierge team is working tirelessly to ensure this doesn’t disrupt your experience with us. We value your insights and look forward to the opportunity to welcome you back in the future!Kind regards, The InterContinental Auckland Team.

Svar fra overnatningssted: Thank you for sharing your thoughts on your recent stay with us Sascha. We're delighted to hear that you enjoyed our modern design and prime location, allowing effortless access to Auckland's best attractions. We hope to welcome you back soon, where more memorable moments await. If there's anything we can do to make your next visit exceptional, don't hesitate to let us know! Kind regards, The InterContinental Auckland Team.

Svar fra overnatningssted: Thank you for taking the time to leave a review! We're delighted to hear that you enjoyed both the space and the unparalleled views. It's always wonderful to know our guests have had a positive experience. We hope to welcome you back for another fantastic stay with us! Kind regards, The InterContinental Auckland Team.

Svar fra overnatningssted: Thank you for sharing your thoughts! We're delighted that our dedication to creating a clean and welcoming environment resonated with you. It's these simple yet important details that contribute to a truly memorable experience, and we're so pleased you noticed. We look forward to the opportunity to welcome you back again soon. Safe travels until then! Kind regards, The InterContinental Auckland Team.

Svar fra overnatningssted: Thank you for sharing your experience with us. We sincerely apologise for the inconveniences you have faced during your stay. We understand how frustrating this must have been, and I believe our Duty Manager has been in contact to work towards a resolution.If there’s anything further we can do to assist, please don’t hesitate to reach out to our team directly—we are here to help. Should you have any housekeeping concerns, our Instant Service team is available at any time to arrange a re-service of your room. We truly appreciate your patience and the opportunity to make things right.Kind regards, Mya Stratford, Guest Relations

Svar fra overnatningssted: Thank you for sharing your experience with us. We would like to reiterate that we are truly sorry about the challenges your family faced during your stay, particularly the discomfort your daughter experienced. Guest safety and comfort are always at the heart of what we do, and we deeply regret that this situation caused distress.Our team, including the Duty Manager on shift, worked to assist in every way possible, including offering to call for medical assistance to ensure your daughter’s well-being. The questions asked, such as whether you had visited the beach, were aimed at understanding the potential causes of her reaction so we could provide the best possible support.We understand the frustration caused by the limited pharmacy availability during the holiday period, which unfortunately was beyond our control. As we are not a licensed dispensary, we were unable to provide medication directly, but we are always here to assist in finding medical solutions wherever possible.Regarding the booking process, we recognize the inconvenience caused by needing to manage changes through third-party platforms such as Ctrip. Unfortunately, our ability to make immediate adjustments is limited in these cases.We value your feedback and are reviewing this incident to identify ways we can enhance the experience for all our guests. If you would like to discuss this matter further, please feel free to reach out to us directly.Best wishes,Mya StratfordGuest Relations.

Svar fra overnatningssted: Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed our your stay and the personalised service from the staff with your breakfast arrangements. Your words inspire us to continue crafting exceptional experiences for our guests. We hope to welcome you back for another unforgettable experience. Kind regards, The InterContinental Auckland Team.

Svar fra overnatningssted: Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed your stay with us, particularly the comfort of your room, our breakfast offering, and our central location by the Waitemata Harbour—perfectly positioned for exploring the city's dining and shopping precincts. We look forward to welcoming you back to InterContinental Auckland in the future.Kind regards, Mya Stratford, Guest Relations

Svar fra overnatningssted: Thank you for taking the time to share your feedback! We're truly sorry to hear that your experience with us did not meet your expectations. Your comments are important so us, and we appreciate the opportunity to learn and improve. To clarify, our televisions are designed to be easily viewable without needing to be pulled away from the wall, though we understand some guests may prefer adjusting them for comfort — particularly when lounging on the couch. We're also sorry that you found the surrounding traffic challenging — many guests appreciate our central CBD location, with easy access to Auckland's best shopping, dining, and waterfront attractions, though we understand it may feel busy at times. Regarding breakfast, in Advieh we offer a breakfast table, featuring a variety of breads, spreads, pastries and cereals as well as a cold selection of fresh fruits, juices, and cured meats, alongside hot à la carte dishes prepared to order. We're sorry if this wasn't clearly explained during your stay. We regret that our service fell short of your expectations and will share your feedback with the team to ensure we continue to improve. Thank you again for staying with us — we hope to have the opportunity to welcome you back for a more seamless experience in the future. Best regards, Mya Stratford, Guest Relations

Svar fra overnatningssted: Thank you for your thoughtful review Shirleyleehom! We’re delighted to hear you enjoyed our central location and appreciated the dynamic atmosphere around the hotel—comparing it to Nanjing Road Pedestrian Street in Shanghai is such a fitting observation. We're glad that our room’s smart features, like the automatic lighting and curtains, enhanced your stay, and that our Byredo amenities and breakfast selection in Advieh met your expectations. We look forward to welcoming you back on your next visit to New Zealand, where we hope to create another memorable experience for you.Kind regards, The InterContinental Auckland Team.

Svar fra overnatningssted: Thank you for your review! We're delighted you enjoyed the views from your room - there's nothing quite like waking up to Auckland's Waitematā Harbour. We'll be sure to pass along your kind words to Chef Brian Ko; he'll be thrilled to hear that his delicious breakfast made such a great impression. We look forward to welcoming you back for another memorable stay! Kind regards, Mya Stratford, Guest Relations.

Svar fra overnatningssted: Thank you for taking the time to share your feedback. We’re delighted to hear that, overall, you were satisfied with your stay at InterContinental Auckland.We do acknowledge that our valet parking area is limited, but our concierge team is always on hand and ready to assist with any parking needs to ensure a smooth arrival experience for our guests.We hope to welcome you back again soon, and thank you once more for your valuable feedback.Kind regards, Mya Stratford, Guest Relations.