Gæstebruger
7. august 2024
I actually feel a little bad writing this review as there is so much that is good about this place but unfortunately little things that could also be improved. We arrived early on a Tuesday afternoon before scheduled check in and had an enjoyable lunch whilst we waited for our room to be ready. Dining room looks fantastic and the food and service was excellent. Things then went slightly downhill however when we went to the bar in the afternoon as there appeared to be no staff present and whilst we were eventually looked after there did appear to be a lack of employees. At one point another customer phoned the hotel on his mobile to get some service in the bar as there were customers waiting and we got the impression that he may have been local and had done this before. However, we brushed this off as a minor mishap and enjoyed a couple of drinks although things regressed when we went for dinner later in the day. The pre dinner visit to the bar was good with great service and we even had the opportunity to order our food in advance before going through to the dining room but that was where the positives ended!! We were initially asked for our drink order and after ordering a bottle of wine this eventually appeared. However, a first for us was that the bottle which was not a screw top arrived opened, we weren’t asked to confirm that it was what we ordered, and then the waiter proceeded to pour without any conversation or asking us to try first. Our main courses then took approximately an hour to appear and whilst they were extremely tasty the damage was already done. We then decided to order dessert thinking it was just a one off and we were unlucky but again this took too long to appear. So all in all it was a rather frustrating and disappointing evening when it could and should have been so much better. Don’t get me wrong, the hotel looks excellent inside and out and our room was spacious and comfortable. The staff are all very friendly and attentive when you see them but there appeared to be not enough for everything that was going on. We also consider the cost to stay and the prices for food and drink to be very reasonable. Maybe we just caught it on a bad night but there weren’t a lot of other customers dining at the same time so there appeared no excuses for what was a very disappointing nights service. Maybe a new day and our visit for breakfast will make up for our disappointing evening!!
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