Gæstebruger
31. januar 2023
I stayed at this hotel 2 nights and will NEVER stay there again. I checked in at night. The checkin was fairly easy although the clerk didn't give me the run down on breakfast and where things are (I stay at Marriott hotels often). I get to my room and the cover is off my door lock! I figured I'd try it anyway, luckily it worked. I got in the room, it looked good to me so I unpacked some and got comfortable. Maybe 2hrs later I went to get into the bed and that's when it ALL WENT WRONG! I pull back the sheets and see a curly hair. At first I think it's my hair until I pull the sheets back more, move a pillow and see more hair of different types and the sheets were dingy. Initially I thought their washer wasn't too good but when I pulled the sheets back to the feet, there were dirty feet marks. I go downstairs to get moved to another room. They guy tells me they are fully booked but he can give me sheets to make my own bed. WTH!!! I asked for the managers information, he gave me the General Manager, Cheryl Dale's card. He said she was out today but should be back tomorrow. I get to my room and immediately leave her a voicemail. The next morning, I go downstairs and she's at the front desk, I tell her what happened last night and she was nonchalant about it and said she'd try to get me some points for my trouble. No show of concern, no apology, none of that. When I check out, I ask her about the points and she said I gave you 5,000 points. I told her I've gotten 20,000 points for far less. She said she would see about adding more. No additional apology, no sentiment of anything, just on to the next guest. Overall, she was very non-caring with her attitude. It is mid-October and I have yet to get any points leaving me to believe that Cheryl Dale didn't give me any points! I wish I could post the video I took of the room and not just the pictures. Do yourself a favor: Check your room to ensure it's clean BEFORE you unpack or get comfortable. Be sure to pull the sheets back too. BETTER YET, STAY SOMEWHERE ELSE. I'm sure the Hilton across the street would take you.
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