Hilton Garden Inn Auburn Riverwatch

Although the staff was attentive and the setting next to river was beautiful, the price was advertised on ******* as $52 less than I was charged . The facility was under renovation and most of the amenities were unavailable.

The hotel was undergoing construction and the pool was not available. Our room was nice but the bathroom was not clean. There was no free breakfast and honestly the food was not great considering the price. Overall it was a big bummer that we paid so much for so little as far as accommodations.

Under construction no info on website - pool shut down no info on website staff didn’t even let me know at front desk as I was bringing in life jackets and swimsuits. Very dirty everywhere from construction. Kids were scared to be there we had to leave early

Under Construction Arrived and found the property under major reno, including lobby and pool (closed). Should be an improvement. A little notice would have been appreciated.

Dont bother! Hilton do better! No where in ads, website, or communications from the property or from ********** did i get notified of massive construction being done at hotel. I reserved bc of pool and restaurant access bc i stayed over Christmas to be close to family. There is remodeling so there is no restaurant and my family had to figure out where else to meet up as a large group, there is no pool and instead a day pass to the Y down the street is given. There is also no where that tells me what the pet fee is so on top of my $300 stay i owed another $75 per night. Other comps around without the mess and inconvenience are much less. There are many ways they couldve remedied such an inconvenience or at least let me know the few times i contacted them and at time of booking and they did not. On top of the llumpy inner spring mattress that rolls you to the middle of the bed, flat pillows, and the bed frame coming apart. the name Hilton doesnt mean anything like it used to. I am so angry that on christmas i had to spend it improvising everything bc no warning of construction was given, and how insanely uncomfortable it was. Never ever again Hilton!!

Prior to booking the hotel I called what I thought was the hotel’s local number to confirm the pool was open. The person I spoke with told me (in quite a rude tone) that the pool was definitely open. When we arrived, after a 7 hour journey, the first thing the front desk informed us was that the hotel was under construction so the pool and bar/restaurant were closed. The bar/restaurant in the hotel was the main reason we picked this hotel. Moving forward, the staff were friendly and courteous. We decided to extend our stay by 1 night due to weather/travel conditions. Hotel was happy to accommodate however our room was not serviced once during the 4 day stay. No new towels, no garbage emptied, etc.