Gæstebruger
31. januar 2023
We stayed here just before lock down and had a very acceptable experience. It was a budget price hotel but was enjoyable. I did not check the reviews when I rebooked. The standard has dropped considerably. The elevator was not working - and I think this has been the case for several months. Hence, due to heavy luggage we had a ground floor room which was rather dark and very gloomy. The card door lock did not work reliably and had about 6 keys before we got a single one to work correctly. On arrival, Sunday about 5pm, there were people in the car park that did not look like guests. It did not make us feel comfortable. Other reviews mention similar feelings. On the positive side, most of the staff were very helpful. The room was clean, and everything worked. However, it is a suite with cooker etc, but no plates, knives, forks etc. We did manage a frozen pizza, and ate with our fingers. Last time we stayed, we had a normal hotel breakfast, eggs, bacon etc plus toast, yogurt etc The current breakfast is extremely basic and very different to last time. It is now described as Grab 'n' go. The website photos shows a cooked breakfast. The hotel info states courtesy bus. This does not exist. Far worse, my wife requested a taxi from reception that they refused to - just gave her an Uber card. She is a pensioner, and does not have a US phone. Her only option was to walk. The hotel is smoke free, but the pillows were not totally smoke free. It is no longer a good hotel and we left after day two of our planned 3 day stay. When I explained it was not as before, nobody diagreed. I am waiting for a refund of the third night. Looking at recent reviews, many were responded to, mostly with a standard, often identical 'sorry you were not happy' response.
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