Gæstebruger
7. november 2023
This is the most unprofessional hotel I have ever been to - and mind you we did not even get to stay there. Made the reservation for 3 days, paid through my agent in full, got confirmation email, and called the hotel and confirmed the stay. Arrived at the hotel. Door was locked (needed a code to get in) nobody at the reception for about 10 minutes and light rain outside. Finally another guest let us in. Another 10 minutes waiting with nobody at the reception. Finally a surly employee showed up to tell us our reservation was cancelled by someone with noname - eventually she gave us a name and blamed the booking agent. It took about 3 hours trying to resolve this and she said we could stay there for 1 night and the other 2 nights to go to their sister hotel 700m away. She also said they had a higher category room but we would need to pay the difference. completely disinterested, no attempt whatsoever to help out. It was like take it or leave it .... who cares. So finally, my agent and I were fed up and he moved us to a better more central hotel and said we did not have to pay anything.... What type of a hotel locks the front door at 10AM and the reception staff is away for more than 20 minutes, not a single form of an apology and no empathy and effort to try help a traveller? Mistakes do happen (probably on the agent's side) but the hotel staff was most unprofessional and preferred to keep a room empty rather than negotiating a win-win solution. Oh well, their loss as we travel to Athens a lot and this hotel is no longer considered as a choice to stay at.
Oversæt