Grand Hotel Osman & Spa e Ristorante il Danubio

Avoid. Not a 4* hotel. - There was a strange odour in the room. - The room had not been cleaned properly, there were cobwebs found on the walls and on the ceiling. - There are cracks on the walls along with water stains, the room in general is not in good condition. - We have booked a king room but the bed is not a king or double bed but just two single beds pushed together. - The aircon was noisy making a rattling sound when on. - The soap holder in the bathroom was chipped and there was a big crack on the shower floor. - The fixtures in the bathroom were also loose and the door was difficult to lock. - We found hair lodged in the shower tray, so it seems that the bathroom had also not been properly cleaned. - The breakfast was poor (€6 each). The bread and pastries were stale. There were no milk or bowls for cereal and only instant coffee was included with breakfast. It was bad quality coffee and we could not drink it, in order to have acceptable quality coffee we had to pay extra. When we brought this to management's attention on the day after our first night stay, we received stares from the front desk staff as we walked through the foyer. I’ve attached their response in the photos, but essentially no resolution offered. They commented that the stale coffee was for a "group of Poles" and that we made a "very cheap reservation from Booking which does not include breakfast or swimming pools". It was not a cheap reservation, it was for a king room at a 4* hotel. They tried to explain away the issues with the air conditioning by saying that the room was not cooling down as it was hot outside. Clearly, it was an issue they were aware of. Terrible customer service. Didn't want to hear the issues when brought up at checkout.

Avoid. Worst hotel we've ever stayed at. Not a 4* hotel (charges rates like one though). - There was a strange odour in the room. - The room had not been cleaned properly, there were cobwebs found on the walls and on the ceiling. - There are cracks on the walls along with water stains, the room in general is not in good condition. - We have booked a king room but the bed is not a king or double bed but just two single beds pushed together. - The aircon was noisy making a rattling sound when on. - The soap holder in the bathroom was chipped and there was a big crack on the shower floor. - The fixtures in the bathroom were also loose and the door was difficult to lock. - We found hair lodged in the shower tray, so it seems that the bathroom had also not been properly cleaned. - The breakfast was poor (€6 each). The bread and pastries were stale. There were no milk or bowls for cereal and only instant coffee was included with breakfast. It was bad quality coffee and we could not drink it, in order to have acceptable quality coffee we had to pay extra. When we brought this to management's attention on the day after our first night stay, we received stares from the front desk staff as we walked through the foyer. I’ve attached their response in the photos, but essentially no resolution offered. They commented that the stale coffee was for a "group of Poles" and that we made a "very cheap reservation from Booking which does not include breakfast or swimming pools". It was not a cheap reservation, it was for a king room at a 4* hotel. There was also a €7 charge to use the pool. Even the Italians in our party found this to be really odd and were unhappy with it. They tried to explain away the issues with the air conditioning by saying that the room was not cooling down as it was hot outside. Clearly, it was an issue they were aware of. We had not had this issue with any of our other accommodations, since the whole point of an air conditioning unit is to cool down your room when it is hot. On checkout, the front desk staff asked us why we were not happy with our room. I began to list the issues and he stopped me mid-sentence and waved me off. Terrible customer service. Photographs attached along with their email response.

Soggiornato solo di passaggio per una notte , ottima posizione molto comodo, situato appena usciti dall'autostrada , colazione discreta, buona camera letto accogliente con ottimo materasso nel complesso ottimo sicuramente da ripetere nel mio prossimo viaggio

Recensisco il Ristorante dell hotel Osman non avendo usufruito del pernotto. Pranzo in famiglia concordato, in prevalenza pesce tutto sorprendentemente ottimo cucinato e presentato bene. Rapporto qualità/prezzo eccellente oltre ogni aspettativa. Hotel molto elegante dotato di piscina e solarium. Purtroppo è una cattedrale nel deserto ma lo consiglio senz'altro.

Abbiamo soggiornato per 4 notti in Hotel in mezza pensione. Struttura molto accogliente e camere confortevoli. Colazione molto ricca con ampia scelta e cena a bordo piscina di alta qualità. Complimenti allo chef e a tutto lo staff sempre disponibile e cordiale. Ci ritorneremo sicuramente.

Ottimo punto di mezzo per spezzare un viaggio da Roma in Sicilia, ideale per famiglie anche con bimbi piccoli, personale gentilissimo, camere ben servite e molto pulite oltre che ottimamente insonorizzate; parcheggio interno gratuito molto ampio e piscina adulti e piccini con bar bordo vasca. Colazione abbondante e ricca di dolci e salati. Tre segnalazioni: 1) al ristorante l'attesa tra una portata e l'altra è veramente troppo lunga (40 minuti circa); 2) la pizzeria non è stata un granché per la poca cottura dell'impasto. Poi vedere il pizzaiolo sfornare pizze senza ordine di comanda e provvedere lui stesso alla consegna al tavolo, non è stato proprio il massimo per un 5 stelle, senza contare il fumo del forno che, di tanto in tanto, invadeva un pò il campo; 3) Durante la cena a bordo piscina non abbiamo apprezzato annusare l'odore per l'inserimento del cloro in piscina. Torneremo sicuramente il prossimo anno con la speranza che questi tre aspetti siano stati migliorati.