Tanoak Hotel

A shuttle to the beach to be provided 24 hours or at least to midnight (not 7pm) and to be started early

Everything is perfect 👌👌 the room the view the clean 😍❤️😘

Nice hotel, clean room.

酒店環境優美，房間佈置太敷衍了 服務周到，餐食美味 酒店離沙灘有點遠 前台服務人員辦理入住太慢了 退房服務更慢

設施保養的不是很好，但房間挺大的，進出都有安保檢查，安全性可以

It was an average stay, which actually started on the second day. The reception was not organized. Once I arrived, they dropped my bags but left them outside until I asked them to bring them inside. I asked him to change my room from the ground floor. After a long search, he sent me to room 4108, which was not ready. It had very dusty floors, no remote control for the TV, and missing batteries for the other one and the scale. There were no towels, robes, or slippers. I called them to order all missing items and cleaning service (I even asked for a fruit basket as a complimentary item for all these missing items, but the reception ignored my request). There were no signs in the hotel to show the locations of facilities, and the reception didn't even inform us about them. I asked about the spa and gym and received conflicting information from the staff regarding them. I ordered a horrible lunch on the first day (later I told them at dinner, and they took care of the quality on subsequent days). I was expecting higher standards and professional hospitality from your side, but it was disappointing for me.