2 Chome-12-3, Atami City, Shizuoka Prefecture, 413-0016, JapanVis hoteloplysninger
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1 nat
Gæsteanmeldelser
4.4/5
Meget god
129 anmeldelse
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Bekræftede anmeldelser
Placering4.1
Faciliteter4.3
Service4.5
Renlighed4.5
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Alle anmeldelser(129)
Positive anmeldelser(122)
Anmeldelser med billeder/video(53)
Fantastiske værelser(44)
Afslappende varme kilder(19)
Fantastisk aftensmad(18)
Store værelser(17)
Fantastisk havudsigt(14)
Tilbyder afhentning/aflevering(9)
Lækker buffet(9)
Fremragende til familier(5)
Negative anmeldelser(7)
Ryuki k
Twin Standardværelse(Med Stue & eget badeværelse) (Ikke Ryger)
Overnattede i dec. 2023
Par
4 anmeldelse
3.5/5
Slået op den 6. jan. 2024
Our stay at Kamenoi Hotel in Atami was filled with awe-inspiring views from our room. While we did notice a hint of dustiness, the overall atmosphere and the romantic setting made our time there truly memorable.
Oversæt
Svar fra overnatningssted: Thank you for choosing to stay with us at Kamenoi Hotel in Atami and for sharing your wonderful experience. We sincerely apologize for the slight dustiness you noticed in your room. Your feedback has been shared with our housekeeping team to ensure improvements are made and that every guest's stay is as perfect as possible.Once again, we truly appreciate your support and feedback. We look forward to welcoming you back for an even more enjoyable stay in the near future.
Gæstebruger
Tvillingeværelse Deluxe (med stue og privat badeværelse) (ikke-ryger)
Overnattede i aug. 2024
Familie
1 anmeldelse
4.0/5
Meget god
Slået op den 8. sep. 2024
More suitable for family with kids
Oversæt
Svar fra overnatningssted: Thank you very much for staying at Kamenoi Hotel Atami. The hotel has a kids park and a children's buffet that the whole family can enjoy. We look forward to seeing you again.Kamenoi Hotel Atami Front
Hung
Twin Standardværelse(Med Stue & eget badeværelse) (Ikke Ryger)
Overnattede i jan. 2024
Familie
6 anmeldelse
5.0/5
Enestående
Slået op den 19. feb. 2024
exellent location, great service and dinner of superb variety selection
Oversæt
Svar fra overnatningssted: Thank you for choosing to stay with us at Kamenoi Hotel in Atami and for sharing your wonderful experience. We are thrilled to hear that you enjoyed our excellent location, the great service provided by our team, and the superb variety of selections at dinner.Your satisfaction is our greatest reward, and we are delighted to have made your stay so enjoyable. We look forward to welcoming you back soon for another wonderful experience!
Food and location was mid. Liked the view of the beach from the top. But the service was extremely bad, they had additional charges and when I asked why, they just hung up on the phone. The receptionist woman was extremely unprofessional and ruined the whole experience. Try to book a different hotel. The staff was terrible.
Oversæt
Svar fra overnatningssted: Thank you for your feedback. We sincerely apologize for not meeting your expectations during your stay. We take your comments about the service quality seriously and will work on improvements immediately. We’re also sorry for the lack of clarity regarding additional charges and the unprofessional behavior of our staff. Your insights are invaluable, and we will use them to enhance our service. If you choose to stay with us again, we’ll do our best to provide a much better experience.
Gæstebruger
Overnattede i sep. 2023
Familie
2 anmeldelse
3.5/5
Slået op den 17. okt. 2023
The hotel charged me over price for 6 years old kid. He didn’t even eat much and sleep on my bed. It cost me 9,790 yen. The room is good and if you don’t have car, don’t come. 😖
Oversæt
Svar fra overnatningssted: Thank you for sharing your experience with us, and we are pleased to hear that you were satisfied with the room. Regarding the charge for your 6-year-old child, we understand your concern. Please allow us to clarify that, according to our hotel policy, children aged 6 are charged 50% of the adult rate, This is a standard policy.We value all guest feedback and strive to ensure that everyone feels they have received value for their stay. Should you have any further questions regarding our policies, our team is always here to assist you.Thank you again for your understanding, and we hope to have the opportunity to provide you with an even better experience in the future.
CYRUSHO
Twin Standardværelse(Med Stue & eget badeværelse) (Ikke Ryger)
Overnattede i aug. 2023
Familie
5 anmeldelse
5.0/5
Enestående
Slået op den 6. sep. 2023
This hotel is worth for that price. Good environment with nice view. The room size is big enough and the foods were great. Having a nice stay here!
Oversæt
Svar fra overnatningssted: この度は亀の井ホテル熱海にご宿泊いただき誠にありがとうございます。ご滞在を存分に楽しんでいただけましたようで、心から嬉しく存じます。また熱海にお越しの折には、当ホテルをお選びいただければ幸いです。スタッフ一同、心よりお待ち申し上げております。亀の井ホテル熱海 フロント担当
Flavio
Tvillingeværelse Deluxe (med stue og privat badeværelse) (ikke-ryger)
Overnattede i nov. 2022
Rejs med venner
7 anmeldelse
4.5/5
Fantastisk
Slået op den 21. dec. 2022
I’m a little torn to rate the location average because it can be a pain to get to if you don’t have a car, but the view from the room (apparently all rooms have view of the sea) is great.
A lot of variety for breakfast but nothing really stood out.
I didn’t get to visit the onsen because they don’t allow tattooed people.
I would stay again, especially in summer on a fireworks day!
Oversæt
Svar fra overnatningssted: この度は亀の井ホテル熱海にご宿泊いただき誠にありがとうございます。また、ご投稿いただき重ねてお礼申し上げます。当ホテルは熱海市の高台に位置し、花火は上から見下ろすような感覚でお楽しみいただけます。また、ベランダから見る花火は迫力満点でございます。年間をとおして実施しておりますので、ぜひ季節を変えて花火観賞いただければ幸いです。またのご来館を心よりお待ち申し上げております。 亀の井ホテル熱海 フロント担当
It is a family friendly hotel. The room is clean and cozy. The breakfast and dinner is great!! The staff are friendly and helpful.
Oversæt
Svar fra overnatningssted: この度は亀の井ホテル熱海にご宿泊いただき誠にありがとうございます。ご滞在を存分に楽しんでいただけましたようで、心から嬉しく存じます。賜りましたお言葉を今後益々の励みとし、更なるサービス向上に努めて参りますので、ぜひまたお越しくださいませ。またのご来館を心よりお待ち申し上げております。亀の井ホテル熱海 フロント担当
Roy
Japansk-Vestlig stil Værelse Standard(Med privat badeværelse) (Ikke ryger)
Overnattede i okt. 2023
Solorejsende
18 anmeldelse
4.0/5
Meget god
Slået op den 17. nov. 2023
Good good
Oversæt
Svar fra overnatningssted: この度は亀の井ホテル熱海にご宿泊いただき誠にありがとうございます。 ご滞在を存分に楽しんでいただけましたようで、心から嬉しく存じます。 また熱海にお越しの折には、当ホテルをお選びいただければ幸いです。 スタッフ一同、心よりお待ち申し上げております。 亀の井ホテル熱海 フロント担当
Zhangyujia,jiayouba😈
Twin Standardværelse(Med Stue & eget badeværelse) (Ikke Ryger)
Svar fra overnatningssted: 非常感謝您的反饋!我們很高興您在我們的酒店享受到了美味的海鮮和舒適的温泉體驗。我們的目標就是讓每位客人都能感受到放鬆與愉悦。很高興聽到您對房間的空間感到滿意,期待您的再次光臨,體驗更多美好的時光!如果您有任何建議或需求,請隨時告訴我們。祝您旅途愉快!
KTYU
Japansk-Vestlig stil Værelse Standard(Med privat badeværelse) (Ikke ryger)
Svar fra overnatningssted: 非常感謝您選擇入住我們酒店,並與我們分享您的美好體驗!能夠為您提供愜意的“一泊兩食”度假體驗,並讓您在清晨的柔美日出中開啟一天,這讓我們倍感欣慰和自豪。我們非常期待您的再次光臨,屆時一定會竭盡全力為您帶來更加完美的度假時光。祝您生活愉快!酒店團隊敬上