Basma Hotel Aswan

The hotel is not as good as expected. There’s no Nile view from our room, located at 2nd floor nor from the restaurant, so we didn’t see Nile from the hotel at all. The service didn’t make us feel welcomed. The receptionist didn’t say hello or welcome, and looked impatient. When we asked if the hotel has first aid kit, as my husband was scratched by a cat and needed sanitary treatment, the receptionist just directly said “No”, although he promised to check and came back to us, he didn’t… The room is good but the bathroom is quite old and the AC heat function didn’t work - it’s just around 8 degree during night in Aswan.

We arrived at noon, Check-in was at 14:00, understandable...........We waited till 14:30 to get into our twin-bedroom (even though we booked a double bedroom as a married couple) , no idea why a room would take more than 2 hours to clean up, especially that once we got into our room the floor was completely dusty and we realized that the room service workers just do a casual floor sweep while they are wearing their shoes so it was completely pointless. The bathroom was empty, literally no toiletries, when we called the reception for slippers the gentleman on the phone said the hotel doesn't have or provide slippers, HOWEVER we asked the room service lady and she immediately got us 2 pairs of hotel slippers with the hotel logo, and a lot of bathroom toiletries. So we were confused why would the gentleman on the reception would lie and say the hotel doesn't provide slippers. We gave an extra tip to the room service workers to clean the floor again. The hotel is in a good spot, with nice breakfast and nice view over the Nile, a nice swimming pool. The ladies at the reception were polite and friendly, however, the service could definitely need some improvement. Oh, and we could barely sleep at night due to some really loud speakerphone sounds like rituals or religious ceremony all night.

It is good.